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Support => Daily Operations => Topic started by: pcroubalian on July 28, 2009, 08:38:19 PM



Title: Unable to recieve chat requests
Post by: pcroubalian on July 28, 2009, 08:38:19 PM
Hi Everybody

I show as logged in.  I am assigned to the sales department.  HCL shows as Online on the test page.  Clicking on the chat icon on the test page immediately opens a pop up with "Please wait while we connect you"

And tha tha tha that's all folks (to quote Porky Pig)

Another, perhaps silly, question,. . .  on the monitor pop-up window, There are values for "Status" and "Sounds", one value bolded, one not.  Which is the"on" state?

If it helps, the generated code follows:
<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live.  All Rights Reserved -->
<div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:Live. initiate_accept();"><img src="hxxp: innovasource. ca/helpcenterlive/templates/Bliss/images/initiate. gif" border="0"></a><br><a href="javascript:Live. initiate_decline();"><img src="hxxp: innovasource. ca/helpcenterlive/templates/Bliss/images/initiate_close. gif" border="0"></a></div>
<script type="text/javascript" language="javascript" src="hxxp: innovasource. ca/helpcenterlive/class/js/include. php?live"></script>
<!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live.  All Rights Reserved -->

I'm running 2. 1. 7


Title: Re: Unable to recieve chat requests
Post by: durkmusic on July 28, 2009, 08:46:49 PM
I'm having the same problem.   Any luck fixing it?

I installed using Fantastico.

Thanks!


Title: Re: Unable to recieve chat requests
Post by: SpenserJ on July 28, 2009, 10:33:46 PM
There is no point in having multiple topics on this, so I replied to your original message in this thread (as I saw it first)

http://www.helpcenterlive.com/smf/my_live_help_logo_is_always_logged_off-t999.0.html (http://www.helpcenterlive.com/smf/my_live_help_logo_is_always_logged_off-t999.0.html)


Title: Re: Unable to recieve chat requests
Post by: pcroubalian on July 29, 2009, 02:02:00 PM
Thanks yet again

The issue was the famous (infamous?) Firefox security thing.  Pretty tough to find it on the forums when the thread is "Firefox killed This!!!!".

Here's a paste of the solution

I (not me, user = noise) have replaced
Code:

this. fallback = false;

to
Code:

if (navigator. appName == 'Microsoft Internet Explorer') {
       this. fallback = false;
} else {
          this. fallback = true;
}

in tne class/js/aardvark.  php to fix firefox issue and keep default setting for IE.   Also, now helpcenterlive works fine in Opera browser too.


Title: Re: Unable to recieve chat requests
Post by: SpenserJ on July 29, 2009, 03:57:12 PM
Haha, sorry, forgot it was called that. There is also a link in my signature ;) I am all about others taking the time to find what they need themselves. I am here to offer hints, but I don't like spoon feeding answers to people.

And there are actually two files you need to replace that in! class/js/aardvark.php, and class/js/normal/aardvark.php