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Title: Monitor not showing users, please help Post by: gizzmo on August 06, 2009, 04:29:39 PM Hi,
My Live Help Monitor is not showing the users as the come onto the page. It shows them if they go to the Help Center loctaed at hxxp: www. GizzmoPortal. info/hcl Please help. Thanks Title: Re: Monitor not showing users, please help Post by: SpenserJ on August 06, 2009, 07:37:50 PM What browser and operating system are you using? And how have you integrated it into the main page?
Spenser Title: Re: Monitor not showing users, please help Post by: Parcye on August 13, 2009, 03:50:30 PM Hi,
I have the same problem, debugging it has shown that not everybody logs a footprint. Visitors that don't have a footprint will not been shown. On of the useragents that is not logging footprints: Microsoft Internet Explorer - Mozilla/4. 0 (compatible; MSIE 7. 0; Windows NT 5. 1; . NET CLR 1. 1. 4322; . NET CLR 2. 0. 50727; InfoPath. 2) I am now looking into 'why' footprints aren't logged. |