Title: Chat window is not responding after accepting a request
Post by: tuncay on August 17, 2009, 09:58:19 PM
I reaserched much but didnt find any solution, i had to ask you.
Dear HCL team or experienced HCL users,
When I receive a chat request as an operator, I accept it and chat window opens, there is no problem so far. But after window opens, i cant see anything but a blank window. it is being loaded by minutes, I get no answer and than later my complete server is locked. I have to restart my web server due to get response again.
I tried on IE6, IE7, FF. I reinstalled HCL many times. I configured every kind of permission settings on web server and OS. But no success.
My server configuration;
* Windows 2003 SP2
* IIS6 (Using PHP Isapi Extensions)
* PHP 5. 2. 6
* Mysql 5
It would be very appreciated, if someone can help me at this point.