Help Center Live Community

General => Announcements => Topic started by: HCL Admin on September 17, 2009, 01:08:46 AM



Title: Update is coming.. really..
Post by: HCL Admin on September 17, 2009, 01:08:46 AM
Hey everybody..

We're not dead, just busy. Thanks to all for helping us out while some in the team are dealing with personal matters that's pulled them away from getting the next release done.

Really appreciate you all, especially Spenser for his TLC!

We'll be updating you all soon!

HCL Crew


Title: Re: Update is coming.. really..
Post by: Parcye on September 22, 2009, 09:34:48 AM
Do you have any kind of ETA?


Title: Re: Update is coming.. really..
Post by: SpenserJ on September 23, 2009, 10:04:40 AM
Seems I can't stay away... I want hcl3 out so badly :P But as for their ETA... it comes when it comes. Check back every so often and you may get lucky one day


Title: Re: Update is coming.. really..
Post by: drankur on September 25, 2009, 08:58:56 PM
can we know the feature list of version 3


Title: Re: Update is coming.. really..
Post by: Tobes on December 01, 2009, 03:28:08 PM
blimey I was visiting this site for months and it was down, i thought HCL was dead as a dodo so Ive been using other software.

I look forward to V3, Im happy to pay for it, but like some one else mentioned in another thread, it needs to reside locally or its no good for sites that use an SSL certificate, the software I am using at the moment I had to remove from a shopping cart so I got no security warnings.

I feel Live Help is most relevant for websites that do money transactions, from my experience people use it most when money is in question, or there is an emergency, otherwise my web users seem to prefer email, all websites taking money and storing personal details should really use SSL.

I hope HCL 3 is coming soon, Ive been waiting 1 or 2 years now, still checking in tho, Ive not given up hope :)

Take care HCL crew.

T


Title: Re: Update is coming.. really..
Post by: steve.davis on December 27, 2009, 06:18:31 PM
As version 3 is about to be released, will it also include 'Trouble Tickets' as shown on the screen shots section of this website?  The screen shots look much nicer than the version 2.  1.  7 that I am currently using at hxxp: support. extrahelp. us   Thanks for all the hard work everyone is putting into this product. 


Title: Re: Update is coming.. really..
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