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Support => Installation Help & Software Support => Topic started by: pdavis27295 on September 24, 2009, 07:07:22 AM



Title: Installed through fantastico but icon doesnt change to online
Post by: pdavis27295 on September 24, 2009, 07:07:22 AM
Hey everyone,

I am new to this program but have installed it through fantasitco for www. acecomputersandmroe. com  No problems there but when I go to log into the admin area and click on Live Help that allows the operator to chat with clients it comes up w/ no problem but the icon on the main page of the website does not change that its online.  I generated the code and copied and pasted it into the site but it doesnt seem to change to online status.

Any help would greatly be appreciated!

Sincerely,
Paul


Title: Re: Installed through fantastico but icon doesnt change to online
Post by: pdavis27295 on September 24, 2009, 08:34:54 AM
Actually just found the answer to this on this board.   Just look for the discussion on:

How to fix offline/online for all departments!

Problem is now resolved!!


Title: Re: Installed through fantastico but icon doesnt change to online
Post by: ndrhule on September 28, 2009, 09:53:02 PM
A link to the discussion would have helped.  ???


Title: Re: Installed through fantastico but icon doesnt change to online
Post by: pdavis27295 on October 06, 2009, 04:21:53 PM
Yes I guess that would be helpful now wouldnt it!!  My bad here is the link. . .

hxxp: www. helpcenterlive. com/smf/how_to_fix_offlineonline_for_all_departments-t1033. 0. html