Help Center Live Community

Support => Official HclApp Support => Topic started by: espiral on November 19, 2009, 11:48:31 PM



Title: Browser compatibility
Post by: espiral on November 19, 2009, 11:48:31 PM
Hi.

I just install HCL but it doesn't run over firefox, safari or chrome.  System stays when is trying to contact and operator.  IE works ok.
What I can do?
Thanks


Title: Re: Browser compatibility
Post by: thetao on November 23, 2009, 04:53:13 PM
We did some internal testing with HCL and IE and Firefox, and the chat connections seemed to go through normally.  Are you using a recent version of Firefox?  If you search these forums, there is a patch that's supposed to fix a problem with early versions of Firefox 3.  I haven't seen the problem myself, and so never applied it.  Otherwise, yes, I believe there are known issues with other browsers including Safari and Chrome.  Unless you're a good PHP programmer, the solution is to wait for HCL 3.0.  :(  We found the current user <-> operator transport to be buggy in a number of other ways, too.  In the meantime, you might try Livezilla or Crafty Syntax, which are also both free.

BTW, you posted in the HclApp forum, which isn't really for general questions,.  I believe HclApp is a Windows HTML application (.hta) for HCL configuration or use....never tried it myself.


Title: Re: Browser compatibility
Post by: pun_tri on December 29, 2010, 04:53:59 PM
i am facing same problem, installed HCL software hcl-2. 1. 7 working fine in IE 6 or 7 but not in firefox 3+

any help,

client client/operator window does not start