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Support => Installation Help & Software Support => Topic started by: krafty89 on July 15, 2007, 01:44:42 AM

Title: error opening ticket
Post by: krafty89 on July 15, 2007, 01:44:42 AM
Greetings.  I am getting the following error when I try to open or update a ticket.  Any help most appreciated. I am new at this so please forgive if I've missed something easy.  Thanks in advance.

Warning: main(/home/channelk/public_html/support/compile/../modules/osTicket/admin.php?a=view) [function.main]: failed to open stream: No such file or directory in /home/channelk/public_html/support/compile/%%416^%%4168254230^module.tpl.php on line 6

Warning: main() [function.include]: Failed opening '/home/channelk/public_html/support/compile/../modules/osTicket/admin.php?a=view' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/channelk/public_html/support/compile/%%416^%%4168254230^module.tpl.php on line 6

Title: Re: error opening ticket
Post by: HCL Admin on July 15, 2007, 03:15:05 AM
Sounds like you either have some permissions hosed or are missing files.  Again, I have to strongly suggest that when eTicket is available or hclTicket is ready, to switch (eTicket is probably the best bet if your already using osTicket...)  osTicket can be harmful to your sites health.