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Support => Installation Help & Software Support => Topic started by: krissookma on January 19, 2010, 07:36:39 PM



Title: Help with HCL: Error permission denied status.php
Post by: krissookma on January 19, 2010, 07:36:39 PM
Im really hoping there is someone on the forum that can help us with an issue that has been plauging the store since yesterday morning.

We are able to login to the HCL but after clicking on live help, the little window pops up but says offline.  When I click on the online button I just get an error in the footer of the window.  When I click on it, it says permission denied to status. php.  I am unable to get the HCL to go online.  ???

Any assistance as to what could be casuing this problem would be helpful.


Title: Re: Help with HCL: Error permission denied status.php
Post by: krissookma on January 20, 2010, 03:17:53 AM
I thought it might be permission issues but after messing with all the file permissions it still didnt work.  I was thinking about re-installing it but I dont think that would fix the issue.  My host recently did something on the server so im not sure if this caused anything. . .  ???