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General => General Discussion => Topic started by: hjlluciaw on March 23, 2010, 08:29:25 PM



Title: No answer to support request
Post by: hjlluciaw on March 23, 2010, 08:29:25 PM
If someone requests to initiate a chat session from the client side, choose the department with whom you want to communicate, the message that it is connected, until the timeout ends, but on-line operators never receive notice of chat application, I could help with this problem, I expect an answer, thank you!

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Title: Re: No answer to support request
Post by: holograph on March 25, 2010, 10:42:06 PM
I am having the same problem.  I click on help, and it says "please wait while we connect you. " But, nothing happens.  I have gone in and signed in as an operator where I say ONLINE.  But, still nothing.  What is wrong?