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Support => Installation Help & Software Support => Topic started by: wyclef on May 28, 2010, 01:04:03 AM



Title: New to HCL. Trouble getting Operator to be logged in so graphic switches on
Post by: wyclef on May 28, 2010, 01:04:03 AM
Hey, just installed HCL, was a breeze.  But i'm having trouble getting operators to be logged in so I can initiate a chat.  I'm on a mac, using firefox latest one.  Any advice?


Title: Re: New to HCL. Trouble getting Operator to be logged in so graphic switches on
Post by: BryceM on June 02, 2010, 08:29:49 PM
I, too, am having problems.   I installed the latest release, which is running on a Linux webhost.   I use Windows 7, and I tested the chat with IE 8. 0. 7600. 16385, Firefox 3. 6. 3, and Chrome 5. 0. 375. 55.

IE8 is working fine.   Neither Firefox nor Chrome are initiating the chat session, though.


Title: Re: New to HCL. Trouble getting Operator to be logged in so graphic switches on
Post by: wyclef on June 07, 2010, 10:02:04 PM
this is really frustrating.  does anyone have any advice?