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Support => Installation Help & Software Support => Topic started by: kk on June 15, 2007, 05:52:57 PM



Title: Admin Login
Post by: kk on June 15, 2007, 05:52:57 PM
Dear Friends,

I have installed HCL on my website, but how do I register as an administrator. If I go through the link www.domain.com/support/admin/ it is asking for the admin username and password which i dont have.

how do i register as a new administrator or how do i know my username and password
Can anyone can help me please

Thanks in advance
kk


Title: Re: Admin Login
Post by: HCL Admin on June 15, 2007, 06:52:48 PM
After installation the default admin login is:

username: admin
password: admin

Be sure to change at least the password after logging in.


Title: Re: Admin Login
Post by: nls on June 30, 2007, 09:34:39 PM
Hi, I was having the same same problem, couldn't find the default password.
I tried admin/admin but it doesn't log me in.

any suggestions ?
thanks  :)


Title: Re: Admin Login
Post by: HCL Admin on June 30, 2007, 09:35:32 PM
What version of HCL are you installing, and did you use a installer built into your control panel?


Title: Re: Admin Login
Post by: nls on June 30, 2007, 09:42:11 PM
thanks
I downloaded from the homepage hcl2.1.3RC1.zip
and I followed these instructions for Unix core installation
http://helpcenterlive.com/dru/node/10


Title: Re: Admin Login
Post by: HCL Admin on June 30, 2007, 09:44:27 PM
Does your hosting have access to something like phpMyAdmin, where you can look at the database records?


Title: Re: Admin Login
Post by: nls on June 30, 2007, 09:53:05 PM
yes I have phpmyadmin


Title: Re: Admin Login
Post by: HCL Admin on June 30, 2007, 10:07:05 PM
If you can check the <prefix>operators table and see what is recorded for the admin password.  It should be:

21232f297a57a5a743894a0e4a801fc3

if not, simply edit the record, set the function to md5, and enter the password you wish into the value field and hit enter.  This will md5 encode the password.


Title: Re: Admin Login
Post by: nls on June 30, 2007, 10:41:20 PM
I see the password field inside the operator table
it says VARCHAR(255) and Null NO
attributes is empty, maybe that's the problem ?


Title: Re: Admin Login
Post by: HCL Admin on June 30, 2007, 10:43:12 PM
sorry, you need to browse the records.  I skipped a step.  My bad.


Title: Re: Admin Login
Post by: HCL Admin on June 30, 2007, 10:55:34 PM
One thing, if this is a upgraded install, the admin password does not get changed, it will be the same as before you did the install.


Title: Re: Admin Login
Post by: jntwebdesigns on July 18, 2007, 05:39:44 PM
I tried resetting the password from phpMyAdmin, but no luck. I get a javascript error message "Object Expected". I am using ver. 2.1.2. The odd thing is I have logged in before. But after not going there for a few months, it doesn't work no????


Title: Re: Admin Login
Post by: HCL Admin on July 18, 2007, 09:15:38 PM
Hmm, sounds like something went gahooey (sorry for the montananism there... )  Also if your getting java errors, that indicates that the form isn't even getting submitted properly.  What browser/java plug in are you using?


Title: Re: Admin Login
Post by: jntwebdesigns on July 18, 2007, 10:01:37 PM
I am using IE7... java plugin.. no idea?!?!? I have manually re-entered it several times. Should I just reinstall? I have done some formatting, so i am not sure this is the best solution.


Title: Re: Admin Login
Post by: HCL Admin on July 19, 2007, 04:06:50 AM
I agree, it's not the best solution.  First, make sure your server is in the "trusted" servers list.  If you look in your control panel, you'll probably see the java console, you can get the version from that.  I'm not a big IE fan, and I'm certainly not a java 6 fan.  I either use java 5 (rarely) or 1.4.x series (usually) on my work machines.  At home I have to use everything I can, because of this project and one other one that requires me to test.


Title: Re: Admin Login
Post by: jntwebdesigns on July 19, 2007, 04:16:23 AM
 Java plugin 1.6.0_01. Not sure what you mean by trusted servers list...


Title: Re: Admin Login
Post by: HCL Admin on July 19, 2007, 06:34:05 AM
In tools:internet options:security tab, click on trusted sites, then add your servers URL to the list.  Basically trusted servers are allowed to be more permissive to ActiveX controls and Java apps.


Title: Re: Admin Login
Post by: ancer on July 19, 2007, 07:17:25 AM
My advice: DONT USE IE :)

(http://sfx-images.mozilla.org/affiliates/Buttons/firefox2/468x60FF2_Orange.png) (http://www.spreadfirefox.com/?q=affiliates&amp;id=0&amp;t=216)


Title: Re: Admin Login
Post by: HCL Admin on July 19, 2007, 07:35:08 AM
Hey now, no fair using your referal code.... J/K :D


Title: Re: Admin Login
Post by: ancer on July 19, 2007, 09:40:36 AM
Ha, I know I shouldn't really endorse that being "Microsoft Certified" but meh! Internet Explorer is not very well constructed.


Title: Re: Admin Login
Post by: HCL Admin on July 19, 2007, 01:30:25 PM
No



Comment


....


 :-X :-X :-X :-X


Title: Re: Admin Login
Post by: jntwebdesigns on July 19, 2007, 02:40:31 PM
Uh, I just want to get the help center working.... if it isn't cross browser compatible, then not sure I want to ise it. Don't really care about getting into the IE vs. FF argument!!!!


Title: Re: Admin Login
Post by: ancer on July 19, 2007, 02:47:29 PM
It does work across browsers... its just that some of Microsoft's default settings for IE are too intrusive and restrictive in the same sense. Basically, when they see fit, they make application restrictions... so that means that when the website tries a java based request, Microsoft's internet Explorer blocks it.

This is a problem most scripts and developers incur. Basically, the security zone's in IE are not quite at a practicable level.


Title: Re: Admin Login
Post by: HCL Admin on July 19, 2007, 02:54:40 PM
As Daryl pointed out, this is partially a way for IE to deal with scripting attacks due to the manner that IE operates.  9 times out of ten the issue is resolved by setting your server as a trusted server.  The big down side to it is that IE7 will not allow trusted and untrusted sites in the same window.  It will force open a new window to prevent mixing them, which probably is a smart idea.

JNT, I use IE7 for all my live helps, not knocking FF, but for me it seems smoother in IE.  However there are some issues with IE, and always have been.  If you prefer IE6-7, use it, just realize that since Microsoft (finally) got on a security kick, they have made IE more and more restrictive towards any script, not just HCL.