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Support => Daily Operations => Topic started by: fgao on July 22, 2007, 10:09:27 PM



Title: Sounds is set to ON, but sound does not play
Post by: fgao on July 22, 2007, 10:09:27 PM
Live help monitor window open witht Sounds set to ON, but request.mp3 doesn't play when someone requests a connection. Aslo, all other kind of  sound don't play either.
Any idea? thanks.


Title: Re: Sounds is set to ON, but sound does not play
Post by: HCL Admin on July 23, 2007, 12:56:37 PM
What os and browser are you using?


Title: Re: Sounds is set to ON, but sound does not play
Post by: fgao on July 23, 2007, 04:19:45 PM
I'm running Linux SuSE 10.0 and firefox browser.
Here is what I did:
1. I opened the Live Help Monitor Window from Firefox.
2. I opened new Tab from the same Firefox, then opened a hot page and clicked on the link to initiate a connection.

Result: I didn't hear sound at all.

I tested my speakers by opening a clip from youtube and the speakers work fine.

Thanks


Title: Re: Sounds is set to ON, but sound does not play
Post by: HCL Admin on July 23, 2007, 04:41:56 PM
Try installing the moz-plugger plugin.  You may also need to install helix or quicktime.  The sound files are mp3 (compressed waves) and you will need at least this to get the sound up and running.


Title: Re: Sounds is set to ON, but sound does not play
Post by: fgao on July 23, 2007, 06:04:05 PM
It still doesn't work after I installed the Helix and plugger.

Here are the files under plugins dir.

/usr/lib/firefox/plugins

libflashplayer.so  libnullplugin.so  nphelix.so  nphelix.xpt  plugger.so


Title: Re: Sounds is set to ON, but sound does not play
Post by: HCL Admin on July 23, 2007, 06:17:17 PM
Ah, I don't see Java listed there.  HCL is a Java app, so with out it, it simply will not run.  Suse should have it in their distro, I'm kind of surprised it wasn't installed automagically.


Title: Re: Sounds is set to ON, but sound does not play
Post by: fgao on July 23, 2007, 06:25:22 PM
I finally got it to work now after I installed the mplay on my system.
thanks for your help. 8)


Title: Re: Sounds is set to ON, but sound does not play
Post by: HCL Admin on July 23, 2007, 06:31:27 PM
Cool.  I'm still curious how it's running without the java plugin, but hey, I'm funny that way... :D


Title: Re: Sounds is set to ON, but sound does not play
Post by: fgao on July 23, 2007, 07:21:28 PM
It was definitely missing the plugins. Without your hints, I think I'm still wondering....
By the way, Live help is pretty cool stuff to put on the web site.


Title: Re: Sounds is set to ON, but sound does not play
Post by: HCL Admin on July 23, 2007, 10:25:20 PM
Hehehe, I'm getting ready to put it on an Internet Radio site I run, once I get all the web crud out of the way (yeah it's running Drupal, I'm in a rut!)  We'll end up using it for requests.