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Support => Installation Help & Software Support => Topic started by: funsun on July 26, 2007, 08:27:57 PM



Title: Installed but chat information not working.....
Post by: funsun on July 26, 2007, 08:27:57 PM
I have been using HCL for over a year and a half now & have installed this  many times for clients.  I recently upgrade my php to 5.2.2 & my HCL to version 2.1.3.  I started with a clean install, created my operators, departments, change my icons, etc...  I am running Mac OS X Server with Apache 1.3.  Everything installed fine as usual, it shows me online, I connect to the person but then nothing shows up when I type or they type.  It will not work for our internal network or for the internet.  I have tried several options but nothing seems to work.  I have used Firefox, IE 6, IE 7, Safari 2 & 3 yet the conversation will not display.  I read the notes on the core update to 2.1.3 and it says that it fixed this error that I am having.  I have tried absolutely everything I know and am now seeking help after playing with it all day.  My information is as follows

website it's at: http://www.funsunstudio.com

php info: http://www.funsunstudio.com/phpinfo.php

OS: Mac OS X Server/MySQL 5.0.17/PHP 5.2.2/Apache 1.3

Any help/information will be great.


Title: Re: Installed but chat information not working.....
Post by: HCL Admin on July 27, 2007, 12:31:09 AM
Just a quick question, are any errors displayed in the browser or Java console?


Title: Re: Installed but chat information not working.....
Post by: funsun on July 27, 2007, 01:09:52 PM
Yes there are several but it's all the same general error.  I have attached 2 screenshots below.

(http://www.funsunstudio.com/hclerror1.jpg)

(http://www.funsunstudio.com/hclerror2.jpg)


Title: Re: Installed but chat information not working.....
Post by: HCL Admin on July 27, 2007, 01:12:27 PM
Try installing the debug file (attached) and PMing me the URL where I can load it.  It must be placed where your config.php and version.php files are located...


Title: Re: Installed but chat information not working.....
Post by: funsun on July 27, 2007, 01:24:57 PM
PM Sent


Title: Re: Installed but chat information not working.....
Post by: HCL Admin on July 27, 2007, 03:09:38 PM
Is this your server (dedicated server) or are you on a shared host?  You have short_open_tag off, it must be on for proper operation, and yes, this is an issue we're addressing in 3.0.0 (I've always detested short_open_tag, I mean, it's only three extra bytes!)


Title: Re: Installed but chat information not working.....
Post by: funsun on July 27, 2007, 03:39:49 PM
It is my dedicated servers that my company owns.  Thank you very much for this fix. On mac os x server you have 2 php.ini files one located at /etc/php.ini.default and the other at /usr/local/php5/lib/php.ini.  The first one I had turned it on but the second one was turned off.  I test it and that was my problem. I appreciate your help greatly and if there is any way I can be of service to this great project let me know.


Title: Re: Installed but chat information not working.....
Post by: HCL Admin on July 27, 2007, 03:42:27 PM
I'm starting the think that the short tags issue may be affecting more things then originally thought.  PHP 6 will drop all support for Globals, and may drop support for short_tags.  While I understand the motivation, it is certainly a headache.


Title: Re: Installed but chat information not working.....
Post by: funsun on July 27, 2007, 03:44:23 PM
I'm starting the think that the short tags issue may be affecting more things then originally thought.  PHP 6 will drop all support for Globals, and may drop support for short_tags.  While I understand the motivation, it is certainly a headache.



I completely agree but I also use the full tag just in case when I code.  Couldn't you use use BBEdit and do a find & replace all against all documents that used <? and replaced them all with <?php ?


Title: Re: Installed but chat information not working.....
Post by: HCL Admin on July 27, 2007, 03:52:24 PM
Actually, we use Eclipse PDT, however I haven't had the time to sit down and build a hotfix for it.  I'm hoping today to have a new hotfix out that should address this issue, the corrupt file issue, and the missing configuration declaration for opdelete.  Knock on wood.