Help Center Live Community

Support => Installation Help & Software Support => Topic started by: HCL Admin on July 27, 2007, 03:48:33 PM



Title: Common Issues
Post by: HCL Admin on July 27, 2007, 03:48:33 PM
Here are some common issues with HCL and the ways to fix them:

White Screen of Death (Usually at install):
This is caused by garbage characters in the config.php or version.php (both slated for removal in version 3.0.0).  See this topic (http://www.helpcenterlive.com/smf/index.php/topic,137.0.html) for more info on the fix

Erratic behavior, it looks like everything should work, but doesn't:
Very likely your host has short_open_tag off, this MUST be on in all versions 2.1.3 or earlier.  See this topic (http://www.helpcenterlive.com/smf/index.php/topic,136.0.html) for more info on this issue.

Microsoft IE 6 & 7 issues:
Please ensure that you have a current JAVA plugin and that you have set your server as a trusted site.  This has solved many issues with IE.  Always try another browser (i.e. FireFox or Opera), if they work, double check IE.