Title: Help Centre offline
Post by: mchail on August 15, 2007, 04:19:38 AM
-The Live Help 'Help Center' is offline...
-In the admin Mode, all operator is not logging.
-Admin (admin) | Not Logged In | View Statistics | Edit |
-David (David) | Not Logged In | View Statistics | Edit |
-Jimmy (Jimmy) | Not Logged In | View Statistics | Edit |
-department is set and operators are assigned to testing department.
i do for sure i have this checked:-
1. Sun Java plugin
2. trusted domain
3. folder permission for
- CHMOD /config.php to 777
- CHMOD /icons/ to 777
- CHMOD /compile/ to 777
- CHMOD /cache/ to 777
please advices. cheers!
Title: Re: Help Centre offline
Post by: HCL Admin on August 15, 2007, 01:29:39 PM
Give me about 2 hours, and I should have a brand new version posted. Seems there might be a cookie issue where if your time is not synced (to within 60 seconds) with the server, this can happen.