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Support => Installation Help & Software Support => Topic started by: asanoli on August 22, 2007, 12:58:04 PM



Title: Internal Server Error
Post by: asanoli on August 22, 2007, 12:58:04 PM
I need help to understand what is hepening with the installation. When I try to go do /hcl this messege appear:
Quote
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@portaldoblues.com.br and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Thanks!


Title: Re: Internal Server Error
Post by: AMateos on August 22, 2007, 01:23:12 PM
Hi, welcome to HCL forums!

You should contact your server administrator or hosting provider to fix that error.

Quote
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

It's about you dont have configured your error pages on cPanel.

Regards,


Title: Re: Internal Server Error
Post by: HCL Admin on August 22, 2007, 03:33:43 PM
Also if you have access to your server logs, check the errors log for info, if need be, copy and paste lines here to the forums and we'll be able to tell you more.  That's a fairly generic error.


Title: Re: Internal Server Error
Post by: asanoli on August 22, 2007, 05:05:02 PM
Thank you very much for the answers!

This is de log error: [22-Aug-2007 08:33:30] PHP Warning:  Module 'PDO' already loaded in Unknown on line 0



Title: Re: Internal Server Error
Post by: HCL Admin on August 22, 2007, 08:21:00 PM
Do any PHP scripts work?  PDO isn't a HCL module, so I'm wondering if there is an error in the hosts PHP configuration.