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Support => Tips and Tricks => Topic started by: macgregor on September 04, 2007, 09:01:34 PM



Title: Requesting for transcript email at the beginning of the live support chat
Post by: macgregor on September 04, 2007, 09:01:34 PM
Hi my name is Macgregor

And I want to know if there is a way to ask to the client for his email before he enter the live support chat instead after they close the chat ?

Thank you 


Title: Re: Requesting for transcript email at the beginning of the live support chat
Post by: HCL Admin on September 04, 2007, 09:13:55 PM
Not currently, however I can put a feature request in on it.


Title: Re: Requesting for transcript email at the beginning of the live support chat
Post by: macgregor on September 04, 2007, 09:16:33 PM
Thanks that will be great

Or maybe i could make the mod by myself, if you or some one give me a hint about what class i should modify.

Thanks


Title: Re: Requesting for transcript email at the beginning of the live support chat
Post by: HCL Admin on September 04, 2007, 09:18:52 PM
I do believe that's buried in the files under /live (response.php if I remember correctly...)