|
Title: Requesting for transcript email at the beginning of the live support chat Post by: macgregor on September 04, 2007, 09:01:34 PM Hi my name is Macgregor
And I want to know if there is a way to ask to the client for his email before he enter the live support chat instead after they close the chat ? Thank you Title: Re: Requesting for transcript email at the beginning of the live support chat Post by: HCL Admin on September 04, 2007, 09:13:55 PM Not currently, however I can put a feature request in on it.
Title: Re: Requesting for transcript email at the beginning of the live support chat Post by: macgregor on September 04, 2007, 09:16:33 PM Thanks that will be great
Or maybe i could make the mod by myself, if you or some one give me a hint about what class i should modify. Thanks Title: Re: Requesting for transcript email at the beginning of the live support chat Post by: HCL Admin on September 04, 2007, 09:18:52 PM I do believe that's buried in the files under /live (response.php if I remember correctly...)
|