Help Center Live Community

Support => Installation Help & Software Support => Topic started by: troyd1 on September 04, 2007, 10:35:26 PM



Title: Server hangs when initiating chat
Post by: troyd1 on September 04, 2007, 10:35:26 PM
My install seems to work. I just today loaded that latest php, mysql, java and hcl. I am on w2003 and iis6. I went through the install steps. When I click on live help, it brings up the monitoring window and says online on the webpage. When I try to initiate a chat or accept a chat (I tried both with the same result) I get the hourglass and it hangs my scripting on y server. I can still browse webpages, but cannot do anything with scrips. I also have perl installed as a cgi app and it hangs that as well. Any comments/suggestions. So close...



Title: Re: Server hangs when initiating chat
Post by: HCL Admin on September 04, 2007, 11:52:35 PM
How do you have PHP installed?  And what version?


Title: Re: Server hangs when initiating chat
Post by: troyd1 on September 05, 2007, 01:16:09 AM
Yes, the latest version, 5. I just downloaded it yesterday and installed it today.


Title: Re: Server hangs when initiating chat
Post by: HCL Admin on September 05, 2007, 01:35:09 AM
Is this using IE 6 or 7, or other browsers.


Title: Re: Server hangs when initiating chat
Post by: troyd1 on September 05, 2007, 02:18:21 AM
ie7


Title: Re: Server hangs when initiating chat
Post by: HCL Admin on September 05, 2007, 04:35:41 AM
Try setting your server as a trusted server and see if that helps.


Title: Re: Server hangs when initiating chat
Post by: troyd1 on September 05, 2007, 06:59:27 PM
I installed this on another server, but am getting the same thing. I tried adding my website as a trusted site, it made no difference. It does not seem to hang up my server anymore, but I still get the hourglass on the operator chat window. It shows connected on the requesting window.


Title: Re: Server hangs when initiating chat
Post by: troyd1 on September 07, 2007, 11:23:20 AM
I have figured out the problem. The mysql intallation defaults to strict mode. In doing some research, some other packages I was trying said it could not be set to strict mode. I changed this and it worked fine.

Troy


Title: Re: Server hangs when initiating chat
Post by: HCL Admin on September 07, 2007, 05:41:15 PM
Hmm, I may have to add that to docs.  PHP itself recommends not using strict mode since it breaks so much code.


Title: Re: Server hangs when initiating chat
Post by: troyd1 on September 07, 2007, 06:18:59 PM
Before this install, I had limited knowledge of mysql and had not used/installed php before.