Help Center Live Community

Support => Installation Help & Software Support => Topic started by: isis on June 19, 2007, 05:02:02 PM



Title: Internet Explorer Syntax Error
Post by: isis on June 19, 2007, 05:02:02 PM
Hello.

I have been trying to install Help Centre Live and now have it up and running but I keep getting a yellow ! triangle at the bottom left of the IE window which gives me information about an error that may prevent the page from loading correctly. The error states the following:-

Line: 2
Char: 1
Error: Syntax error
Code: 0

Sometimes, the page just stays blank and I have to hit refresh to get the screen up and othertimes it just work straight away. There ! traingale is always there however.

How can I fix this?

Thanks in advance.


Title: Re: Internet Explorer Syntax Error
Post by: HCL Admin on June 19, 2007, 05:36:40 PM
What version of IE and HCL are you using? 


Title: Re: Internet Explorer Syntax Error
Post by: isis on June 19, 2007, 05:39:14 PM
Hello.

I am using the latest version of IE (7.0.5730.11) on XP and HCL version 2.1.2.

Thanks.


Title: Re: Internet Explorer Syntax Error
Post by: HCL Admin on June 19, 2007, 05:43:58 PM
Ok, did you install the sun java plugin?  I've seen some reports of errors with others.  Additionally, if your using IE you will want to set your server to a "trusted" site in your security items.  This will prevent the IE security from blocking the java from operating properly.

The java issue seems to only affect XP and Vista, since neither includes a java runtime enviroment.


Title: Re: Internet Explorer Syntax Error
Post by: isis on June 19, 2007, 06:52:45 PM
Hello.

The strange thing is that I am currently in the process of moving my domain from my current host to my new host. I have my live HCL system running with the old host and it is running fine with no script errors or Live Support issues in IE XP or VIsta. However, having newley installed HCl with my new prospective host I am seeing these issues as stated. When I orignally installed HCL (many builds ago) I found support on the old Ubertec forums which are no longer active. I cannot remember but I might have had this issue before and resolve it via those old forums.

So, to sumarise, my existing live HCL instance on my old Domain host is working fine in all browsers and OS's but my new install is not as explained.

My PHP and CGI knowledge is limited so this doesn't help.

You can see the poblem in action by visiting my live customer HCL login page which works fine....

www.isissolutions.com/help

and my new installation where the problem lies...

http://ccgi.isisitsolutions.plus.com

Could it be a permissions issue?

Thanks.


Title: Re: Internet Explorer Syntax Error
Post by: HCL Admin on June 19, 2007, 07:23:03 PM
It could, did you follow the howto located in the left hand column to the letter?


Title: Re: Internet Explorer Syntax Error
Post by: HCL Admin on June 19, 2007, 07:39:35 PM
- CHMOD /config.php to 777
- CHMOD /icons/ to 777
- CHMOD /compile/ to 777
- CHMOD /cache/ to 777


Title: Re: Internet Explorer Syntax Error
Post by: isis on June 19, 2007, 08:27:54 PM
Hello.

I did but then when I tried to access, the modules page for example, I got the following page...

CCGI Error: Execution of this script not permitted

--------------------------------------------------------------------------------

Execution of (admin/modules.php) is not permitted for the following reason:


Script is not executable. Issue 'chmod 755 filename'

Server Data:

Server Administrator/Contact: support@plus.net
Server Name: ccgi.isisitsolutions.plus.com
Server Port: 80
Server Protocol: HTTP/1.1
Virtual Host: ccgi.isisitsolutions.plus.com

Request Data:

User Agent/Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
Request Method: GET
Remote Address: 84.92.214.217
Remote Port: 50981
Query String: type=admin
Referring Page: http://ccgi.isisitsolutions.plus.com/admin/modules.php?type=admin


So I set the admin/modules.php permision CHMOD to 755 and then it work (still with the script error)...

Thanks.


Title: Re: Internet Explorer Syntax Error
Post by: HCL Admin on June 19, 2007, 08:48:36 PM
Hmm, your new host is using PHP-CGI.  Your going to have to change the permissions on every PHP file and ensure they are an odd number (1 higher then current).  Basically most files would be 755, if your ftp client has check boxes for the permissions, just check the execute for user, group and all, and your set.

Also, if your host is not using apache, you may end up with other problems.  Frankly with active caching, module PHP is pretty darn near as fast as fast-CGI, but that's just my opinion.


Title: Re: Internet Explorer Syntax Error
Post by: isis on June 20, 2007, 10:14:08 AM
Hello.

Well you were right...

I set the CHMOD permission of all PHP files to 755 and now it works with no error messages. The live help window is also working now so they were both related.

Thank you very much for you help and I really look forward to seeing the next release.

Thanks.