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Support => Installation Help & Software Support => Topic started by: l3gacy on September 06, 2007, 09:25:19 PM



Title: [Start Operator Chat] bug and a few others
Post by: l3gacy on September 06, 2007, 09:25:19 PM
There is a bug in the Start Operator Chat. There are time when it will not connect.. the operator will see his text.. Other times our name will change when we are typing  in the chat box any ideas ?


Title: Re: [Start Operator Chat] bug and a few others
Post by: HCL Admin on September 07, 2007, 05:39:55 PM
Hmm, are both ops behind a NAT (like a DSL or cable router)?


Title: Re: [Start Operator Chat] bug and a few others
Post by: l3gacy on September 07, 2007, 09:25:51 PM
Not sure I"ll ask if he is or not. The thing is I can open a support ticket it works just fine.


Title: Re: [Start Operator Chat] bug and a few others
Post by: HCL Admin on September 09, 2007, 04:19:39 AM
The issue could be related to cookie issues, I've had it happen when we tried to use thin clients for the ops, we had horrible cookie contamination.