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Support => Installation Help & Software Support => Topic started by: cannibal on September 14, 2007, 09:20:10 PM



Title: The script goes offline after few minutes !!!!!!
Post by: cannibal on September 14, 2007, 09:20:10 PM
Hello

I ma facing problem

When I am selecting to be Online

it shows online in my pages

but after few minutes it goes offline even if the admin main box is open and shows online !!


any idea ??


Title: Re: The script goes offline after few minutes !!!!!!
Post by: HCL Admin on September 15, 2007, 06:13:44 AM
Just to double check, your running version 2.1.5?  There was a cookie timing issue in all other 2.1.x versions.


Title: Re: The script goes offline after few minutes !!!!!!
Post by: cannibal on September 15, 2007, 06:30:13 AM
Just to double check, your running version 2.1.5?  There was a cookie timing issue in all other 2.1.x versions.

Yes 2.1.5


Title: Re: The script goes offline after few minutes !!!!!!
Post by: HCL Admin on September 15, 2007, 11:28:48 AM
if you have shell access, check the date on the server.  Alternatively, you can make the following file and upload to the server:

Code: (checkdate.php)
<?php
echo "Today's Date".date()."<br>\n";
?>



Title: Re: The script goes offline after few minutes !!!!!!
Post by: cannibal on September 15, 2007, 07:01:18 PM
it shows

Sat Sep 15 21:55:00 GST 2007


Title: Re: The script goes offline after few minutes !!!!!!
Post by: HCL Admin on September 17, 2007, 06:13:32 PM
Have you tried clearing the cookie.  The only thing that pops into mind is that a cookie is corrupted and not resetting as it should.


Title: Re: The script goes offline after few minutes !!!!!!
Post by: cannibal on September 18, 2007, 09:09:42 PM
Have you tried clearing the cookie.  The only thing that pops into mind is that a cookie is corrupted and not resetting as it should.

Yes I did

but the same issue

do you thing it's something with the httpd settings !!

because I changed the server


Title: Re: The script goes offline after few minutes !!!!!!
Post by: HCL Admin on September 19, 2007, 12:12:25 AM
It's possible, however I didn't see anything in the phpinfo we did (of course, it's a lengthy document and I have been having to look at it in chunks rather then pouring over it as I normally would.)