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Support => Daily Operations => Topic started by: icefall5 on September 28, 2007, 09:05:36 PM



Title: Error when trying to start an Operator Chat
Post by: icefall5 on September 28, 2007, 09:05:36 PM
I am set as an operator, and I can login to the area. When I load the Request Manager window, then click operator chat, I get an error message that says "Error Please submit your query using our trouble ticket system"

What's wrong?


Title: Re: Error when trying to start an Operator Chat
Post by: HCL Admin on September 29, 2007, 01:03:42 AM
You must have the monitor open in order to be "live"


Title: Re: Error when trying to start an Operator Chat
Post by: icefall5 on September 29, 2007, 09:35:47 PM
What specifically do you mean by the monitor?


Title: Re: Error when trying to start an Operator Chat
Post by: victor on October 09, 2007, 06:47:38 PM
the monitor is a window that appears when you make click on "Live Help" in the Admin area.  Check that you, as an operator, are assigned to a department.  Now, Start Operator Chat is used to start a conversation with another operator like you, so there must be another guy online as an operator, is it your situation?