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Support => Installation Help & Software Support => Topic started by: kiwigal on October 11, 2007, 04:23:24 AM



Title: Tried, but still no luck..
Post by: kiwigal on October 11, 2007, 04:23:24 AM
Hi there,
Firstly, thanks to everyone who has answered posts previously, they have been of help.

Ok, my issue is that I can't seem to make the online help show as "online".  I realise this has been an issue with alot of folks and have tried all of the suggestions I can find here.  (ie: adding my site as a trusted site zone, upgrading to 2.1.5 etc, CHMOD 777)

The operators always appear as offline, and of course, the help icon always appears as offline.  I just can't seem to make this work.

I am using Internet Explorer 6.  Java Plugin 1.4, 1.5 and 1.6.0

If anyone could please provide any assistance, I would be most grateful!
kind regards
K


Title: Re: Tried, but still no luck..
Post by: HCL Admin on October 11, 2007, 10:51:16 PM
Hi there,
Firstly, thanks to everyone who has answered posts previously, they have been of help.

Ok, my issue is that I can't seem to make the online help show as "online".  I realise this has been an issue with alot of folks and have tried all of the suggestions I can find here.  (ie: adding my site as a trusted site zone, upgrading to 2.1.5 etc, CHMOD 777)

The operators always appear as offline, and of course, the help icon always appears as offline.  I just can't seem to make this work.

I am using Internet Explorer 6.  Java Plugin 1.4, 1.5 and 1.6.0

If anyone could please provide any assistance, I would be most grateful!
kind regards
K

I don't remember, but did you install the debug file? 


Title: Re: Tried, but still no luck..
Post by: raedixon4 on April 17, 2009, 07:59:09 AM
Did anyone find a fix to this problem?

My operators are always showing offline.   I am correctly setup with departments and assigned to the departments.   I see the departments in the offline message choice.   I am opening up a live help box but it nevers recognizes that I am online.   

I have deleted my installation and database and started fresh but this did not help.   

I have successfully installed this on another server before.

Please, someone tell me if a solution has been found.

Thanks a bunch.  ???