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Support => Installation Help & Software Support => Topic started by: kevin on June 20, 2007, 12:05:36 PM



Title: Problems with recieving chat
Post by: kevin on June 20, 2007, 12:05:36 PM
Hi,

I downloaded help center today and we noticed a problem when we were testing the system. My partner and I ran a chat test, my partner acting as a customer and me running the system. Everything was working pretty smoothly for a while but then my end seemed to go down. Basically, he was typing a message to me and it wasn't coming through my end. The message came up that he was in the process of typing a message but then nothing appeared. All of my chat carried on going through to his computer.

Is this a comon bug and can we fix it easily?

Other than that, we are both really impressed with the system and will definately be adding it to our other websites.


Title: Re: Problems with recieving chat
Post by: HCL Admin on June 20, 2007, 01:19:00 PM
What browsers where you using for the test?  I've had issues with IE 6 & 7 if the server is not a "trusted" site. 

I've had VERY good luck with the opera browser.  The thing is a tank. :)


Title: Re: Problems with recieving chat
Post by: kevin on June 20, 2007, 06:38:19 PM
Thanks for the reply and advice.

I have been running it on IE 7 from my computer. I'll give it a go on Opera and see if I can keep it running on there. I'll let you know how it goes  :).

I've also noticed that my comp's been playing up a lot today. For some reason it keep closing out dreamweaver and IE. It could be that my comp is causing some of the issues.


Title: Re: Problems with recieving chat
Post by: HCL Admin on June 20, 2007, 06:44:33 PM
Um, out of a dozen or so computers, only 2 are windows here (Vista) one Mac, and the rest are *nix machines, so I'm disinclined to comment too much...   ;)