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Support => Installation Help & Software Support => Topic started by: Matt Waller on October 15, 2007, 08:05:15 PM



Title: Error Message
Post by: Matt Waller on October 15, 2007, 08:05:15 PM
I just downloaded the software and am trying to get this up and running. The read me file says to follow the instuctions after I get the files loaded to my server. I get to the point where it asks me for information but after sumbmitting everything it asks for I get the following message


Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /hsphere/local/home/mdwaller/gamefaceimaging.com/hcl/class/database.php on line 48
Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

I am not by any means computer savy. I'm surprised I was able to get to this point. Can anyone help me past this hurdle please.

Matt


Title: Re: Error Message
Post by: victor on October 15, 2007, 11:10:19 PM
Try to check twice the info you are submiting on the form, another cause could be your MySQL server. I'll take a look around to see if I found a posible solution.  If you find it before me, please share it


Title: Re: Error Message
Post by: Matt Waller on October 15, 2007, 11:12:21 PM
Thanks for the info. I am sure that is the problem, as I don't know what info to put in? Can you help?

Matt


Title: Re: Error Message
Post by: victor on October 15, 2007, 11:20:27 PM
sure, I dont remember the exact details the form ask you to submit, so you can put them here and I will help you with each one


Title: Re: Error Message
Post by: Matt Waller on October 15, 2007, 11:23:53 PM
Thanks so much!

It asks for the following

Host Name (has local host by default)
Data Base
User Name
Password
Prefix (has hcl by default)
URL (has http://gamefaceimaging.com/hcl by default)


Title: Re: Error Message
Post by: Matt Waller on October 15, 2007, 11:24:58 PM
I also do not know how to create a data base if I need to do that?

Matt


Title: Re: Error Message
Post by: victor on October 15, 2007, 11:32:49 PM
Host Name: here it must be localhost without an space between local and host
Data Base: if you are using it on a linux server it must be something like username_databasename, you MUST previously create a database
User Name: if you are using it on a linux server it must be something like username_username, you must previously create a user name and give this user all privilegies to the previous data base
Password: this is yours
Prefix: use the default one

I hope this helps, tell me if you need more details...

pdt: about how to create a database, it depends on which database management system are you using


Title: Re: Error Message
Post by: Matt Waller on October 16, 2007, 07:39:49 AM
I am now getting this message.....


Warning: mysql_connect(): Access denied for user 'mdwalle_ruser '@'76.162.253.31' (using password: YES) in /hsphere/local/home/mdwaller/gamefaceimaging.com/hcl/class/database.php on line 48
Access denied for user 'mdwalle_ruser '@'76.162.253.31' (using password: YES)

any ideas?


Matt


Title: Re: Error Message
Post by: victor on October 16, 2007, 03:44:37 PM
check that there is no space after the user mdwalle_ruser and check again if it's the correct username


Title: Re: Error Message
Post by: HCL Admin on October 17, 2007, 02:53:41 AM
Matt, do you use a control panel, or is this your own server?

If it's on your own server you can do something like the following as root:

Code:
# mysqladmin -p create databasename

It will prompt you for the correct password for your root user.


Title: Re: Error Message
Post by: Matt Waller on October 17, 2007, 04:23:25 AM
Hi,

I have it up and running now. The problem I am having now is that I don't know how to use the software. Starting with how to make the icon change from being online. Right now it shows offline, with only the option to send an email. How do I turn it on and start receiving live chat?

Matt


Title: Re: Error Message
Post by: victor on October 17, 2007, 05:03:21 PM
Hi, first start creating a department and then assing the user admin (or anyone you have created) to this department. 

Then, click the "Live Help" link that appears on the Admin Pannel and a window will appear.

Now check the icon again


Title: Re: Error Message
Post by: Matt Waller on October 17, 2007, 05:12:11 PM
Yes,

I did that. But when I click to start I get an error message "admin request you to log off". Then when I try to go back I get a blank white screen. Working, but will not connect.

Matt


Title: Re: Error Message
Post by: Matt Waller on October 17, 2007, 05:16:28 PM
I have successfully logged in, but the icon still shows "offline"

I am obviously not doing something right?


Title: Re: Error Message
Post by: Matt Waller on October 17, 2007, 05:50:40 PM
When I look at the operators I have set up, both of them say "not logged in" but I am pretty sure at least one of them is?

Matt


Title: Re: Error Message
Post by: victor on October 17, 2007, 06:42:58 PM
two questions:

1.- did you assigne Admin to a department?
2.- When you generate the code, did you chose All Departments?


Title: Re: Error Message
Post by: Matt Waller on October 17, 2007, 07:31:39 PM
I think I did asign an admin, but not sure. I don't know anything about generating the code? Are there detailed instructions somewhere?

Matt


Title: Re: Error Message
Post by: victor on October 17, 2007, 10:51:04 PM
there are no detailed instructions docs yet, but we will be working on them :)