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Support => Installation Help & Software Support => Topic started by: Matt Waller on October 19, 2007, 08:28:24 AM



Title: Sound Not Working
Post by: Matt Waller on October 19, 2007, 08:28:24 AM
My sound appears to be on, but I get no sound at all with a chat request. Any ideas on how to fix that would be appreciated.

Matt


Title: Re: Sound Not Working
Post by: victor on October 19, 2007, 09:52:07 PM
which browser are you using for the admin pannel?


Title: Re: Sound Not Working
Post by: Matt Waller on October 19, 2007, 10:40:40 PM
Newest version of IE

Matt


Title: Re: Sound Not Working
Post by: victor on October 22, 2007, 05:05:16 PM
hi, I've try it from here and the sounds was OK, seems to be a problem with your computer or browser.


Title: Re: Sound Not Working
Post by: Matt Waller on October 22, 2007, 05:07:34 PM
That's odd. Don't know what it could be? All other sounds work fine. Do I need to turn something on?

Matt


Title: Re: Sound Not Working
Post by: victor on October 22, 2007, 05:26:43 PM
i dont know if it's important but, do you have java installed?


Title: Re: Sound Not Working
Post by: Matt Waller on October 22, 2007, 06:24:00 PM
Just installed quicktime and I now get the sound.

Matt


Title: Re: Sound Not Working
Post by: HCL Admin on October 23, 2007, 03:11:50 AM
Yes, you need a plug in that can handle MP3 files for your browser.


Title: Re: Sound Not Working
Post by: fancyfiber on December 07, 2007, 09:05:49 AM
Sounds not working here too.

Here's a quick something for someone else to try.

I turned on HTTPS in the config file per instructions found here and sounds stopped working. Put back to standard HTTP and sounds start working again.

Any clues on how to make sounds work with HTTPS would be ideal!

Thanks,
Dennis
Fancy Fiber Farm - http://fancyfiber.com (http://fancyfiber.com)
Alpaca Search - http://alpaca-search.com (http://alpaca-search.com)


Title: Re: Sound Not Working
Post by: fancyfiber on December 07, 2007, 09:19:58 AM
Oh...now I think I got it.

If you have the site configured for HTTPS, you have to start your operator session in HTTPS as well. If you start it HTTP, it doesn't play sounds (everything else seems to work though...I was able to take chats and everything).

Hope this helps somebody.

Thanks,
Dennis
Fancy Fiber Farm - http://fancyfiber.com (http://fancyfiber.com)
Alpaca Search - http://alpaca-search.com (http://alpaca-search.com)


Title: Re: Sound Not Working
Post by: victor on December 07, 2007, 04:17:03 PM
thank you very much for feedback, it sure will be helpful


Title: Re: Sound Not Working
Post by: HCL Admin on December 27, 2007, 09:19:05 PM
Dennis, that makes since since you would only have a partially secure session otherwise.  Doh! :D