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Support => Installation Help & Software Support => Topic started by: Matt Waller on October 19, 2007, 03:52:09 PM



Title: Error Message When Sending Offline Message
Post by: Matt Waller on October 19, 2007, 03:52:09 PM
When I fill in the contact info and click submit I get an error message

500 Error - Internal Server Error
This error was caused due to an unexpected difficulty in fulfilling the user request. The most likely cause of this error is a crashed or error'd CGI script or program. Please verify that the program is properly compiled and/or operational and carry out any necessary debugging.
If you are not responsible for this resource, please send a bug-report to the address listed below describing your problem. Please include in the report the date, time, your e-mail address, the website on which this error occured and what you were attempting to do when this error occured. Your compliance is appreciated.

Is this a permissions issue, and if so how do I fix it?

Matt


Title: Re: Error Message When Sending Offline Message
Post by: victor on October 19, 2007, 09:49:22 PM
hi, what contact information are you trying to submit?


Title: Re: Error Message When Sending Offline Message
Post by: Matt Waller on October 19, 2007, 10:39:53 PM
It is working now, but I am not getting the email.

Matt


Title: Re: Error Message When Sending Offline Message
Post by: victor on October 19, 2007, 11:42:04 PM
try to check if the SMTP information you've entered on the dept information is the correct


Title: Re: Error Message When Sending Offline Message
Post by: HCL Admin on October 23, 2007, 03:03:49 AM
Also ensure that the host has not shut down the mail function on the server.