Help Center Live Community

Support => Daily Operations => Topic started by: guideaffiliates on October 20, 2007, 09:32:37 AM



Title: Live Help - Always showing Offline
Post by: guideaffiliates on October 20, 2007, 09:32:37 AM
I just recently installed Live Help.  It all looks good so far, except the Live Help.  I am logged in as admin and I have clicked to open Live Help.  It comes up and I show as Online and Sound On, etc.  However, when I go to the main help center page it shows that Live Help is Offline.  Never shows me as Online and always gives this message when clicked on - Unfortunately there are no operators available to assist you at the moment. Please submit your query using our trouble ticket system.

Any suggestions?

Thanks!


Title: Re: Live Help - Always showing Offline
Post by: guideaffiliates on October 20, 2007, 09:53:48 AM
Nevermind... Figured it out.  Thanks.


Title: Re: Live Help - Always showing Offline
Post by: HCL Admin on October 23, 2007, 03:25:12 AM
Just curious, what fixed it for you.  If it's something new, it may help someone else down the line. :)


Title: Re: Live Help - Always showing Offline
Post by: victor on November 05, 2007, 04:56:18 PM
I think he forgot to create departments


Title: Re: Live Help - Always showing Offline
Post by: HCL Admin on November 08, 2007, 07:38:39 PM
I've never done that....  ::)  Ok, maybe only a few dozen times...  :D