Help Center Live Community

Support => Installation Help & Software Support => Topic started by: reaper001 on October 27, 2007, 01:59:18 AM



Title: Please Help With Chat
Post by: reaper001 on October 27, 2007, 01:59:18 AM
Ok, everytime i try to start live chat, i start it, and click the button to do it and i get an error saying nothing, than it says contact us, i type in info and hit submit, and than it brings me to another page saying info has been sent and than above it says

Code:
Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 67

Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 68

Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 71

Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 71

Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 71

Notice: Undefined index: departmentid in /homepages/18/d222091703/htdocs/hcl/live/divert.php on line 71

I will post some screenshots of what it looks like in a reply, please help, thanks :)


Title: Re: Please Help With Chat
Post by: reaper001 on October 27, 2007, 02:09:04 AM
1.)(http://i75.photobucket.com/albums/i302/SgtCool/SCREENSHOTS/sc1.jpg)



2.)(http://i75.photobucket.com/albums/i302/SgtCool/SCREENSHOTS/sc2.jpg)



3.)(http://i75.photobucket.com/albums/i302/SgtCool/SCREENSHOTS/sc3.jpg)


Title: Re: Please Help With Chat
Post by: HCL Admin on October 27, 2007, 05:05:02 AM
You must log in and setup at least one department.  The system is getting confused, because with no departments, it doesn't know what to do with an incoming request, so it bails out to the contact form.