Help Center Live Community

General => General Discussion => Topic started by: barry on October 29, 2007, 06:01:13 AM



Title: live help Question
Post by: barry on October 29, 2007, 06:01:13 AM
ok i have it installed ... now how do i login to make the departments for the live help.. and i did a test email.. it has not sent it to me at my website email.. where is it and where did it go too.. I feel lost can some help me please.  :o


Title: Re: live help Question
Post by: Aldun on October 29, 2007, 07:51:57 PM
To login you go to http://www.yoursite.com/yourlivehelpdir/admin

Once logged in click settings and then you can go create your departments.


Title: Re: live help Question
Post by: HCL Admin on November 03, 2007, 09:49:12 AM
Also when you create your department, you will set the mail address.  If you submitted one already, it's has gone where ball point pens and the missing socks go, therefore you'll never see it again in most cases...


Title: Re: live help Question
Post by: sinan on January 19, 2009, 03:21:10 PM
can some one tell me please what is the username/password?
thank you. .


Title: Re: live help Question
Post by: w3it on January 24, 2009, 07:18:10 PM
Quote from: sinan link=topic=274. msg3508#msg3508 date=1232374870
can some one tell me please what is the username/password?
thank you.  . 

You set this when you install and configure. 

If you have forgotten these details, use phpMyAdmin or similar tool to investigate the operators table.  You should see the username and if you have forgotten your password, insert a new md5 encrypted password in the password field

Regards
Ian
HCL User