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Support => Installation Help & Software Support => Topic started by: jasonyan on November 07, 2007, 05:55:39 PM



Title: Can't send department canned message, pls help
Post by: jasonyan on November 07, 2007, 05:55:39 PM
After setup department canned message, I can't send the canned when live chat, pls help


Title: Re: Can't send department canned message, pls help
Post by: HCL Admin on November 08, 2007, 07:33:05 PM
Can you give a few more details?  Is the message public or private, does it do anything or just act like you didn't send a canned message...


Title: Re: Can't send department canned message, pls help
Post by: pelsner on December 20, 2007, 04:34:15 AM
Here's a fix to the canned messages problem... 
In the compile/ directory, edit the following file:

%%115^%%1156303852^chat_admin.tpl.php

Change the 3 "message_js" to "message" (removing the _js).

That's it.  I believe it's a simple typo.

Peter Elsner
GKG.NET, INC.