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Support => Daily Operations => Topic started by: Matt Waller on November 15, 2007, 06:12:17 AM



Title: HCL Freezing up
Post by: Matt Waller on November 15, 2007, 06:12:17 AM
Hi,

after being logged on for a long period of time my HCL freezes up. It won't refresh and you can't start a chat session.

Any ideas?

Matt


Title: Re: HCL Freezing up
Post by: Matt Waller on November 15, 2007, 06:18:02 AM
I may have just answered my own question. I have the timeout set really high. Would that have anything to do with it, and if so, what is the highest recommended timeout setting?

Matt


Title: Re: HCL Freezing up
Post by: HCL Admin on November 15, 2007, 05:01:18 PM
Set your timeouts just a bit above where they give you problems.  For the most part the timeouts were set to the generally most optimum level (the exception being the initiate timeout, which is being re-thought due to some issues there).