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Support => Installation Help & Software Support => Topic started by: Delaware.net on November 16, 2007, 09:13:00 PM



Title: Request Chat Whitescreen
Post by: Delaware.net on November 16, 2007, 09:13:00 PM
When someone requests a chat, we can click the Accept button to accept the chat and it opens a new window for the chat, but it just hangs at a whitescreen and never loads.  We are using version 2.1.5 and this is a new install.  Everything else about the program works flawlessly.  I believe it is a port issue as this server has a firewall and blocks all ports unless specified otherwise.  Does anyone know what port HCL requires to make a chat request?  Any other ideas on how to fix this?  Thanks.


Title: Re: Request Chat Whitescreen
Post by: victor on November 17, 2007, 05:21:05 AM
try following this post

http://www.helpcenterlive.com/smf/index.php/topic,297.new.html#new