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Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on November 21, 2007, 04:39:42 PM



Title: Double pop up problem
Post by: 4GoodSolutions on November 21, 2007, 04:39:42 PM
Hello,

I have installed HCL and configured that chat windos shall appear with fixed width and lenght. It works well in FF but in IE clicking on generated code, it generates 2 pop up windows!?

One have fixed width and length, but another is standard window with navigation bar etc.

I'm using following code from Joomla:

"window.open('http://domain.com/livehelp/live/main.php','','width=400,height=400,left='+(screen.availWidth/2-200)+',top='+(screen.availHeight/2-200)+'');return false;"

Any idea on what can be wrong?


Title: Re: Double pop up problem
Post by: victor on November 21, 2007, 06:49:00 PM
did you try with the generated code from HCL system?


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 22, 2007, 01:17:44 AM
did you try with the generated code from HCL system?
Yes, code is generated by HCL system, but HCL system can't generate code for opening browser window with fixed width.

The code above is just code that I'm using for opening new window AFTER clicking on HCL generated code.

I'm not sure at which end is the problem??!

I will appreciate any help.


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 22, 2007, 04:23:00 AM
I found a solution in following way.

I cut the original link and only left the javascript controled link. I left only 'http://' from original link because then the mouse react on that on mouse over.

That's it.


Title: Re: Double pop up problem
Post by: victor on November 22, 2007, 04:34:51 PM
to fix the width and height of a window you should edit the hcl/config.php file:

        // The size of the visitors chat window
        $conf['chat_width'] = '400';
        $conf['chat_height'] = '415';

        // The size of the operator's chat window
        $conf['chat_op_width'] = '400';
        $conf['chat_op_height'] = '600';

        // The size of the operator chat window
        $conf['opchat_width'] = '400';
        $conf['opchat_height'] = '400';

        // The size of the request monitor
        $conf['monitor_width'] = '400';
        $conf['monitor_height'] = '400';

        // The size of the visitors information popup
        $conf['info_width'] = '400';
        $conf['info_height'] = '300';

        // The size of the initiate chat popup
        $conf['initiate_width'] = '400';
        $conf['initiate_height'] = '250';


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 22, 2007, 04:38:02 PM
to fix the width and height of a window you should edit the hcl/config.php file:

        // The size of the visitors chat window
        $conf['chat_width'] = '400';
        $conf['chat_height'] = '415';

        // The size of the operator's chat window
        $conf['chat_op_width'] = '400';
        $conf['chat_op_height'] = '600';

        // The size of the operator chat window
        $conf['opchat_width'] = '400';
        $conf['opchat_height'] = '400';

        // The size of the request monitor
        $conf['monitor_width'] = '400';
        $conf['monitor_height'] = '400';

        // The size of the visitors information popup
        $conf['info_width'] = '400';
        $conf['info_height'] = '300';

        // The size of the initiate chat popup
        $conf['initiate_width'] = '400';
        $conf['initiate_height'] = '250';

Yes I saw that, but for me it doesn't work. Chat windows opens WITH navbar, scroller etc. It shall not be so. Or am I missing the point?


Title: Re: Double pop up problem
Post by: victor on November 22, 2007, 04:48:44 PM
I haven't tested yet about the scroller but I'm sure it doesnt shows a navbar.  The window shows the status bar, but no the navbar


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 22, 2007, 05:10:26 PM
I haven't tested yet about the scroller but I'm sure it doesnt shows a navbar.  The window shows the status bar, but no the navbar

Hello,

It shows everything both in IE and FF and pop up window is resizable. In FF it opens as a full screen...

?


Title: Re: Double pop up problem
Post by: victor on November 22, 2007, 05:12:27 PM
so it seems that there is something wrong with your browser configuration, it doesn't work like that.  Did you try it on another computer?


Title: Re: Double pop up problem
Post by: HCL Admin on November 22, 2007, 11:14:52 PM
Double check the page the code sits on to ensure that there is no java over-riding the settings.


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 23, 2007, 03:30:21 AM
so it seems that there is something wrong with your browser configuration, it doesn't work like that.  Did you try it on another computer?

I'm using generated code on the CMS generated page with many other things. So that can be the problem.


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 23, 2007, 03:32:33 AM
Double check the page the code sits on to ensure that there is no java over-riding the settings.

I have plenty of code on that page so that is the problem. When I tried to put code on clean, stand alone page, it worked.

Will you please just explain how I can fix this java-over-riding problem?

Thanks.


Title: Re: Double pop up problem
Post by: HCL Admin on November 26, 2007, 02:48:20 AM
Basically you look for where the scripts conflict and use the same variable names.  That's usually the biggest culprit.  It's a pain and I'm considering altering all hcl java vars to be prefixed by hcl_ so that we don't have the issue.  It's a non-trivial task however due to the amount of java code in HCL... :(


Title: Re: Double pop up problem
Post by: 4GoodSolutions on November 26, 2007, 05:06:02 AM
Basically you look for where the scripts conflict and use the same variable names.  That's usually the biggest culprit.  It's a pain and I'm considering altering all hcl java vars to be prefixed by hcl_ so that we don't have the issue.  It's a non-trivial task however due to the amount of java code in HCL... :(


That would be a milestone man :-)


Title: Re: Double pop up problem
Post by: HCL Admin on November 26, 2007, 04:02:29 PM
Yeah, we like to call it HCL 3... :D