Help Center Live Community

Development => New Feature Discussion => Topic started by: cururu on November 23, 2007, 07:42:25 PM

Title: Queue System for chat
Post by: cururu on November 23, 2007, 07:42:25 PM
Hi there,

Thanks for this great application, it works perfectly!

I got some minor problems because i choosed to work with portuguese language, but after reading this forum i found that some translations references were missing on the language file and i fixed it. I also had to translate to brazilian portuguese. Now its perfect!

I would like to suggest a queue system for the chat function. I search a lot for this and there nothing about it. Its very usefull when the operators are all busy, the guest joins a queue that shows his number. Like: "You are the 50th on queue" and this number decreases accordingly his position on the queue.

Is there possible?

Thanks again.

Title: Re: Queue System for chat
Post by: HCL Admin on November 26, 2007, 02:55:03 AM
That's something I'd like to get into the 3 series, and it's really quite trivial.  Another option would be to offer to pop up a internet radio station of the admin's choice (or multiples) while they wait.  I even have the java player client, just haven't had a lot of time to play with that area.

Title: Re: Queue System for chat
Post by: Geneticus on August 08, 2008, 03:57:13 PM
Would be nice to offer a custom URL as well while waiting (in target=blank) to say let them search our internal KB while they are waiting.

Title: Re: Queue System for chat
Post by: shan2182 on May 26, 2011, 02:12:38 PM
Can you please share your code?

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