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Title: Blank pages Post by: Maumau on November 23, 2007, 07:59:49 PM Hello Guys,
I have problems I can't install HCL because have all pages blank: 1- I can't install HCL because when I go to setup option, the result is a blank page so I has proceed with installation manually 2- All permissions in right folders are 777 3- I haven't error in hcl/admin/ or hcl/module.php?module=HelpCenter but only a blank page 4- in local all start and it's all right How I can resolve this big problem? Any suggestion? Thank you for who help me Title: Re: Blank pages Post by: HCL Admin on November 26, 2007, 02:49:10 AM That is the dreaded "White Screen of Death" Check here for info: http://www.helpcenterlive.com/smf/index.php/topic,137.0.html
Title: Re: Blank pages Post by: Maumau on November 26, 2007, 02:09:32 PM Hi,
I have checked the link that you has posted, but this not help me. In local all work fine, in remote all blank pages, i can't setup All folders indicated in doc are with 777 permission My remote server: PHP Version 4.3.10 Apache 2.0 Mysql 4.0.18 What I must also check? Thanks! Title: Re: Blank pages Post by: HCL Admin on November 26, 2007, 04:03:42 PM Why don't you PM or e-mail me the install address (ie www.mydomain.com/hcl) of hcl and I'll see if I can find the offending file.
Title: Re: Blank pages Post by: HCL Admin on November 27, 2007, 04:56:09 PM Can you check the apache error log for any errors in the script? It looks like something is bombing, but the usual culprits look ok to me.
Title: Re: Blank pages Post by: Maumau on November 27, 2007, 07:30:47 PM Hi,
the only error that I have take from error log is: [Tue Nov 27 16:44:34 2007] [error] [client 69.145.xxx.xxx] File does not exist: /hcl/version [Tue Nov 27 16:48:21 2007] [error] [client 69.145.xxx.xxx] File does not exist: /hcl/classes I have checked for this files and there's not on the directory This is can help you? Title: Re: Blank pages Post by: victor on November 27, 2007, 08:01:30 PM with "there's not on the directory" you mean that you cannot find this folders on your site?
Title: Re: Blank pages Post by: Maumau on November 28, 2007, 11:03:04 AM Yes,
there's not folder with this name File does not exist: /hcl/version File does not exist: /hcl/classes but there is class folder and version.php. In local HCL work fine. Title: Re: Blank pages Post by: HCL Admin on November 29, 2007, 03:19:18 PM Maumau, did you by chance upload the debug.php? If not, it would be very helpful if you could.
Title: Re: Blank pages Post by: Maumau on December 03, 2007, 07:41:37 PM Mlzhosting,
I have upload the debug.php and this is the result: 0777 0777 0777 0777 -------------------------------------------------------------------------------- ICONS Directory: index.php readable Writable executable 0777 offline.gif readable Writable executable 0777 online.gif readable Writable executable 0777 End of ICONS Version: 2.1.5 Title: Re: Blank pages Post by: HCL Admin on December 10, 2007, 03:48:46 AM Can you PM the URL for the debug, so I can check your PHP.INI settings?
Title: Re: Blank pages Post by: markoshust on December 19, 2007, 04:49:00 PM i had same problem. when you unzip the file on a linux server it sets all permissions to 644.
i went to root directory and did following command; now setup proceeds correctly. chmod -R 777 hcl since this is built in php, it should probably be available as a tarball as well as a zip. following command can be used to make a tarball retaining file permissions. tar -pczf hcl.tar.gz hcl/ that would correct this issue (- or it can be fixed by running the chmod command above). the white pages are caused by display_errors = off in your php.ini file. Title: Re: Blank pages Post by: victor on December 19, 2007, 09:57:11 PM great, thanks for feedback
Title: Re: Blank pages Post by: HCL Admin on December 27, 2007, 09:25:02 PM Yes it does happen on some systems (CentOS 4 is no problem, but CentOS 5 does the 644 thing) It's annoying as hell but there it is.
Title: Re: Blank pages Post by: Maumau on January 09, 2008, 06:00:59 PM So, I can't solve this?
Now I use HCL 1.2.6, work, but no well. Title: Re: Blank pages Post by: victor on January 11, 2008, 05:55:33 PM did you try the markoshust solution?
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