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Development => Core System Development => Topic started by: HCL Admin on June 21, 2007, 11:59:25 AM



Title: HCL 3.0.0 Started
Post by: HCL Admin on June 21, 2007, 11:59:25 AM
Work has started on version 3.0.0 (formerly 2.2.0)  This version is a major change to HCL, with the following expected changes:

  • DB Based Config
  • DB Based Bot
  • IP Hider
  • Module Installer
  • HCL Backup

Note: this feature list is not locked, keep suggesting new features for version 3.

DB  Based Config:
HCL will see the main config mostly (except for database information) move out of the file and into the database.  There are a couple of reasons for this, for one, this will keep the configuration out of the file system (the database config can be read only, and not overwritable by the web server) and it will make setting config options much easier.

DB Based Bot:
Bot killer will fetch bot agents from the Database.  This will allow a reduction in code for handling bots, additionally in the future a bot repository could be built that would keep the bots up to date.

IP Hider:
IP hider works kind of like the current bot killer, it hides specified IPs from the operators.  There are two foreseen reasons for this, 1) operators, this can be automatic, operators IP address' would be blocked so they can surf the site without coming up as a visitor, and 2) Banned IPs, an example is a visitor who abuses the Live Help system.

Module Installer:
The module installer aims to ease the installation of modules.  Currently there are a lot of FTP operations needed to install a module, I'd like to see this go away and a standard package for modules developed so that modules could be installed and removed easily.  Additionally this provides one place for the configuration of modules and enabling them, disabling them.  Modules can even provide a script to resync user/password information.

HCL Backup:
HCL Backup will allow the backup of the HCL scripts (including modules) and database.  This should allow admins the ability to safe guard their HCL setup.  Backup will also permit the restoration of the system, and installer will gain the restore option to restore to a new system.  During restore (within setup) if the system notices bad data, it would prompt the admin about which data to use.  This should ease migration issues as well.

Some of the above may become modules, others are so intertwined with the core they pretty much have to become core functions.

Downside
Now for the down side.  Because of some rather drastic changes to the core to enable some of these functions, a 3.0.0 upgrade will eliminate the ability to go back to prior versions.  I'm considering building a backup into the upgrade portion of the script to allow the admin to download the current pre-3.0.0 setup and DB before the upgrade happens.  This is basically just an image, and you would need something like phpMyAdmin to restore it, however it would allow some safety.

Here are some areas which will need some attention:

  • Themes
  • Graphics
  • Documentation
  • Coding
  • Ideas

Most of this can be accomplished right at this site.  Themes and Graphics are needing particular attention.  The current themes will need some updating, and frankly, we only have 2 themes?  Theme writers, this is your chance to show your stuff.  By making one or two themes, you have a showcase of your work right in the core.  Include your contact information in the file, and you could build yourself a revenue stream building custom templates.  HCL has had 470 downloads from the project page in the past week. 

We can always use good PHP/Java/CSS/MySQL coders.  We gotta keep the engine running, and coders are the mechanics and engineers for the task.

Do you want to contribute but can't program, and your themes look like a 6 year old's?  Consider helping with the Documentation.  How-to articles and even posts here on helpcenterlive.com help the project overall.

Ideas for additional features are always welcome.  While we may decide they don't belong in the core, they can become modules.  Also please comment on features coming or already in HCL.  Without your comments we're flying blind.

Opensource isn't just free software, you can give back by donating your time.  All of the above are donations. 

EDIT: Changed version number in line with our new versioning schema: http://www.helpcenterlive.com/dru/node/12


Title: Re: HCL 3.0.0 Started
Post by: DeadBeet on July 07, 2007, 09:01:35 AM
How about a built in Ticket System:)  Comes with it, and in config, you can turn it off:)  Glad to suggest!


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on July 07, 2007, 06:28:00 PM
Actually, at this point it looks like there might be two different ticket systems offered.  someone has graciously offered to take over eTicket development, and I'm working on hclTicket, So you will be able to install the one that works best for what you need.


Title: Re: HCL 3.0.0 Started
Post by: mavraky on July 15, 2007, 06:32:19 AM
Multichat sessions will be good


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on July 15, 2007, 07:01:29 AM
Actually, 2.x can do multiple chats (I've lost count of how many times I've had 5 or 6 chats going at once...)  However HCL places each in it's own window.  It's more of a load on the client machine (which is to say, not a lot unless your on dial-up), but consumes much less resources on the server (it's refreshing each window separately, with small tight scripts).  This tends to spread the load out better.  Part of the planning for hclApp is to have everything in one window with tabs, however each session will refresh independently from the others, to again keep the server loads as low as possible.


Title: Re: HCL 3.0.0 Started
Post by: maisemconta on August 07, 2007, 02:24:33 AM
I find that it would have that to have a queue for the attendance, equal of the Kayako?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on August 07, 2007, 04:08:20 AM
In the live app, that is pretty fundamental.  I've been playing with some ideas on the web side, but let's face it, browser based will always be slower and less feature rich then a client app.  Too many browsers that seem to march to their own drum.


Title: Re: HCL 3.0.0 Started
Post by: Vicky on August 15, 2007, 01:19:05 PM
Do you have an approximate release date for this?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on August 15, 2007, 01:37:22 PM
It's safe to say sometime between November this year and November of 2010.  Seriously, I'm shooting for around the first of the year for having a public beta ready.  However, development never seems to go the direction I wish, and it could be earlier (don't bet much on it) or later (quite possible).

The problem is, every fix to 2.1.x has to be looked at in 3.0.0, since there is some code reused, however that's getting easier every week, since I get ticked off at some older piece of code which 1) doesn't do what it's supposed to, 2) got broken because of something added, or 3) degrades speed or stability of the system.  When this happens I have to decide if it's worth fixing or just rewriting.  To add to this, I'm also taking care of 2.1.x (2.1.4 will be out this morning sometime, after it gets at least one install to try and make sure it doesn't have any issues), working on hclTicket (really just eTicket, but there are a LOT of integration issues here).

Currently I'm the only active developer, as the rest of the team appears to either be very busy, or have been abducted by aliens and thus are not able to contribute at this time. 



Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 01, 2007, 02:35:44 AM
are you working on the code in a svn o we can get snaps of it or are you doing this on computer?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 01, 2007, 05:55:27 AM
It is in SVN, however it's currently closed for public use at least until some underlying framework is done.  Once we have the framework finished up, I intend to allow people to check out the code, even download it, with the understanding that it WILL break, it may not be able to be upgraded to future versions, etc. :)


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 01, 2007, 08:33:06 AM
Yes cool can not wait for then.

Quote
t is in SVN, however it's currently closed for public use at least until some underlying framework is done.  Once we have the framework finished up, I intend to allow people to check out the code, even download it, with the understanding that it WILL break, it may not be able to be upgraded to future versions, etc.
Well yes that for pub-dev versions are for just testing and see what it look like and what not :p


Title: Re: HCL 3.0.0 Started
Post by: Jordan on September 01, 2007, 09:44:00 AM
Could we have a system similar to Kayako where there are two different admin panels, one for administration and one for staff where all the tickets and stuff like that are managed?


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 01, 2007, 12:14:57 PM
Yes that would be very cool well if you need some help on this just give me a PM as i know HTML, CSS and a bit of php.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 01, 2007, 05:46:38 PM
I've been giving that a bit of thought lately.  With the mass of new features, I think it's important to separate not into two admin panels, but three.  Operators functions, Manager Functions (or super-operators, or supervisors, or .... ), and admin functions.  Really, admin should only be about setting up the system, not managing transcripts, operators, etc.  That's a management function.  I'd also like to introduce a security "level" system where functions have a definable security level, this would get rid of some hacks (the operator delete for instance) as well as make things a little tighter. 

This type of thing is part of what's holding certain areas up in 3.0.0 right now.  We need to get a better view of the destination of 3.0.0 so we can build a realistic roadmap.

BTW, if you visit our Eventum tracking system (http://www.helpcenterlive.com/eve), anyone can submit bug reports and feature requests to the system for the devels to work on.


Title: Re: HCL 3.0.0 Started
Post by: Jordan on September 01, 2007, 06:08:44 PM
I'm not going to file this as a feature request because I don't really think of it as a major "feature". On Kayako's menus on the admin panel, there's some nice colorful AJAX in the menus which makes the UI really nice and easy to use. Perhaps we could do something similar? If you don't know what I mean, then go onto their website and set up a demo.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 01, 2007, 09:14:33 PM
Actually, that's purely in the theme, so it can be done on 2.x or 3.x versions.  Just depends on someone wanting to build it that way.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 02, 2007, 01:06:47 AM
I've been giving that a bit of thought lately.  With the mass of new features, I think it's important to separate not into two admin panels, but three.  Operators functions, Manager Functions (or super-operators, or supervisors, or .... ), and admin functions.  Really, admin should only be about setting up the system, not managing transcripts, operators, etc.  That's a management function.  I'd also like to introduce a security "level" system where functions have a definable security level, this would get rid of some hacks (the operator delete for instance) as well as make things a little tighter. 

This type of thing is part of what's holding certain areas up in 3.0.0 right now.  We need to get a better view of the destination of 3.0.0 so we can build a realistic roadmap.

BTW, if you visit our Eventum tracking system (http://www.helpcenterlive.com/eve), anyone can submit bug reports and feature requests to the system for the devels to work on.
okay well

1) i think it would be good to have the 3 panels.
2) Eventum tracking system okay is it then same as our forum login and can we still post bug in the SF.net proejct page of helpcenterlive?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 02, 2007, 02:22:36 AM
Eventum is separate since some people have separate 2.1.x accounts and 3.0.0 accounts.  Your free to use the same info as the portal/forum site.

As for SourceForge, at this point, it's mainly being used for the distribution of releases, and even that might end soon.  SF is a great resource, however their trackers are nearly worthless and tend to end up spam ridden.  The best place to put feature requests and bugs is in Eventum.  Something that will be easier once we get the mail integration setup for it.


Title: Re: HCL 3.0.0 Started
Post by: AMateos on September 13, 2007, 12:29:26 AM
Hi,
I think a good feature can be ask the client for his e-mail and not just his name, because it can be good to contact him later asking about his decision or with new promos.

Regards!


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 14, 2007, 12:49:18 AM
I agree, and it will be configurable if you get name or email, or both.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 15, 2007, 06:12:14 AM
for 3.0 have you look at putting it in php5 like http://gophp5.org/


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 15, 2007, 06:24:03 AM
Not yet, the problem of course is that WAY too many hosting companies are still using 4.3 and 4.4 (or worse!) and these users wouldn't be able to upgrade.  The only other option is to put in a php4 compatibility library, in which case we would either have to add that on to development (lots of time) or use someone elses (lots of headaches).

That said, if it wasn't for this project, I wouldn't be even dealing with php4, in December 4.4 and all of the 4 series will be end of lifed.  I've noticed that most of the Linux distributions are starting to at least have optional 5.x versions. Really the big thing I would like to make use of is the better class routines and the tighter structure of 5.  Personally I'd rather have 6, but since we have to wait a bit on that (the general concencous is that they are EOLing 4.x to bring 6.x out), I'll have to be patient.


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on September 27, 2007, 11:44:17 PM
People,

Those days it is important to have multilingual ability. If site have 4 languages, it would be good to localize chat experience.

The way around is to use English control text on buttons and description. This works OK for similar languages. But when it comes to non-similar languages, then we have a problem.

Can this be done somehow nor or do we need to wait for future versions?

Thank you for your time.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 28, 2007, 02:20:03 AM
Currently the visitor can not change the language, however in 3.0 it will be trivial to add such support.


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on September 28, 2007, 09:40:40 AM
Thank you for your answer.

If I understood correct, it WILL be possible from 3.0, right?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 28, 2007, 09:50:14 AM
To the point of prompt and such, yes, however the operator would still need to know the language.  It may be possible to build a translation system, however such a system would be slow, and well, look at google translate, technically it is correct but it leaves things rather stilted.


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on September 28, 2007, 10:19:14 AM
I understand. I don't need a 'live' translation service. Rather just to display commands and options in local language.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 28, 2007, 03:31:14 PM
Yes this will be possible.  The entire Language system is going to be redone to make it easier to edit, and also to provide "fall through" so that something isn't translated, it doesn't kill the system (right now the system will get fatal errors if a lang file isn't up to date).


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on September 28, 2007, 04:00:17 PM
Very good news :-) Do you maybe have some estimation on when we can see this v3.0 live?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 29, 2007, 01:04:39 AM
Not a clue at this point.  It's rather subject to the vagaries of other work I have to do.  Some weeks I make a lot of progress, others almost none. :(


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on September 29, 2007, 10:03:08 AM
Ha, I recognize that pattern from my own work :-)

Just tell me, as I use Fantastico version of HCL - is 2.1.4 absolute safe to have on sites with thousands of visitors?

Regards.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on September 29, 2007, 04:19:23 PM
Only if you patch it.  2.1.5 is the better version, as it has a security patch applied. 2.1.4 > 2.1.5 is basically download the new version, remove config.php and the setup directory, upload and verify permissions on /icons /cache /compile are all 777 and your golden.


Title: Re: HCL 3.0.0 Started
Post by: BastiaanR on November 02, 2007, 05:59:47 PM
For a new company (read, little money) I've been asked to check out the various possibilities regarding Live Chat + E-mail + Trouble Ticket systems. And so I came accross Help Center Live, which was recommended to me as am "all in one system" - just what I am looking for.

After installing HCL on a testmachine I noticed that the expected Ticketing feature was missing. Reading up on this, it seems that HCL has been using osTicket and later eTicket instead of a native solution. I've also read that a start has been made on hclTicket, back around June 2007, and someone else is supposedly continueing work on (a version of) eTicket for HCL.

It really should be made more clear on the HCL homepage what HCL is, and what it isn't. Neither of the links "About HCL" and "Features" tell you what HCL is, and what it currently does. And what it doesnt.

While you're at it, can I suggest informing your users somewhere how they can log into HCL after installing it. I didn't see any instructions on this during the installation, and I didn't find it in the Installation Guidlines / FAQ's on your site. I only happen to find it mentioned somewhere in your forums.

While we're waiting for the release of 2.2.0 / 3.0.0 (in different places mentioned as going to be released "somewhere between next November and November 2010" and "in the beginning of the new year"), which does include the combined package of Chat, E-mail, and Ticket systems, which seperate (non-integrated) Ticket system do you recommend to use alongside HCL? Do you still suggest eTicket, or something else?


Title: Re: HCL 3.0.0 Started
Post by: humaneasy on November 14, 2007, 03:43:17 AM
Yes this will be possible.  The entire Language system is going to be redone to make it easier to edit, and also to provide "fall through" so that something isn't translated, it doesn't kill the system (right now the system will get fatal errors if a lang file isn't up to date).

Are you planning to use GetText? if not please, please, use it.

Wordpress use and it is a breaze to produce new languages for core and/modules.
More about it at http://codex.wordpress.org/Localizing_WordPress (http://codex.wordpress.org/Localizing_WordPress) and at http://boren.nu/archives/2004/11/01/localizing-plugins-and-themes/ (http://boren.nu/archives/2004/11/01/localizing-plugins-and-themes/)

Also, UTF-8 based system is the best way to go when thinking multi-lang.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on November 15, 2007, 05:08:51 PM
The new language system is about ready for testing, as for getText, there are some issue there that I wish to avoid.  Basically we've changed how the language files are loaded.  The new setup is a little complicated to follow (lots of clean up needed in there!) however simply it loads the language and also checks the english file.  What this does is if english has a define which isn't in the local lang file, it will load the english version so it can display something.  Also, we're improving error handling with missing defines.

Character formating will be selectable at initial install or as a "tool" were you can reset both the output and database collation.  This will probably default to UTF-8 however for best compromise.


Title: Re: HCL 3.0.0 Started
Post by: 4GoodSolutions on November 26, 2007, 04:53:03 PM
There is just one thing in 2.15 that is freaking me out and that is a lack of abbility to create and use predefined messages.

I think that is the main difference between HCL and other commercial live chat solutions.

For me it is very unpleasant to every time write "Hello and welcome to company. How may..." And even worse at the end "Thanks you for contacting us. We are constantly trying to...."

I hope that will be possible in 3.0.0 :-)



Title: Re: HCL 3.0.0 Started
Post by: Kevin Guske on November 27, 2007, 06:44:19 AM
The Upcoming Feature Set (3.0.0) looks interesting.  It brings to mind several questions:
  • Regarding the new plug-in system, is this to be done by overriding functions in classes, or by including plug-in override files instead of core files?
  • How will the interfaces among plug-ins and / or with other applications be defined? Is there a standard in there?  :)
  • Regarding "band upgrades", I've been interested in this for some time after seeing it in PHP Auction XL.  What approach are you taking? Did you find or create a script for this?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on November 27, 2007, 09:51:26 AM
Basically, when you install a plug in, the core will change the include to only include the active plugin.  This allows you to over ride the core functionality and not even load the original.  At install, the system is VERY stupid, with no real functionality, the core modules are downloaded and used by the system.  The really tricky part is that each function MUST have an MD5 checksum that must match a database located either at helpcenterlive.com or on a mirror.  Really it works a lot like Yum on Red Hat / Fedora based linux systems.

That defininition is being worked on as we develop the plug in code.  While there was a master plan, we keep revising the plan to try and make the whole business as flexible as possible, while also not allowing "unsigned" code to be implemented.

As I mentioned in the first paragraph, the initial install of 3.0 is basically the admin interface, which will include the module/plugin manager.  This will let you install the whole system and keep it up to date.  Because HCL is creating the files, it can then update over previous versions so that you can use a "set and forget" feature to keep the system current with no effort.  The set and forget works off the admin interface to reduce/eliminate lag to clients and operator live sessions.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on February 07, 2008, 06:44:45 AM
ANy news on this or has this project become dead again? and you should have a public svn so we can see whats been done.


Title: Re: HCL 3.0.0 Started
Post by: swishe on February 10, 2008, 04:52:12 PM
The new language system is about ready for testing, as for getText, there are some issue there that I wish to avoid.  Basically we've changed how the language files are loaded.  The new setup is a little complicated to follow (lots of clean up needed in there!) however simply it loads the language and also checks the english file.  What this does is if english has a define which isn't in the local lang file, it will load the english version so it can display something.  Also, we're improving error handling with missing defines.

Character formating will be selectable at initial install or as a "tool" were you can reset both the output and database collation.  This will probably default to UTF-8 however for best compromise.

I love getText.  I use poEdit too.  You should check out how Elgg has implemented it.  Very slick and easy to use for both the developers and the users.


Title: Re: HCL 3.0.0 Started
Post by: dirtykid on April 06, 2008, 11:01:58 PM
hello.. first of all let me say that you have done a grate job.. and my suggestion for today is that you should make a FAQ module.. create/edit/delete questions and answers to common problems that each system admin has delth with more then 2-3 times.

do you like my idea?


Title: Re: HCL 3.0.0 Started
Post by: victor on April 07, 2008, 11:27:54 PM
great idea, it will be considered when we have another develepment team available :)


Title: Re: HCL 3.0.0 Started
Post by: jak on April 30, 2008, 03:32:36 PM
I'm wondering about client. php, and how many changes there will be to it (or if it will still exist?!) ?
I'm currently developing a application for it, and am curious whether to stop and wait, or carry on?

Many thanks,
Jak Spalding


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on April 30, 2008, 05:26:14 PM
Development has begun!


Title: Re: HCL 3.0.0 Started
Post by: jwalpolejr on May 30, 2008, 05:31:14 PM
Hello,

I have been using the HCL 2. 1. 5 for quite some time now.  I have enjoyed many of it's features.  I develope sites in LAMP environments for over 7 yrs now and I've been looking for a project to assist with.  I have not done any work for any other projects.  I've been a bit of a loner, and looking to get a team and really put my craft to the test. 

thank you.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on June 08, 2008, 06:11:23 AM
With the main page it shows the cool looking new site but it says try it free or some thing so dose this mean we will have to pay ???


Title: Re: HCL 3.0.0 Started
Post by: Monty on June 08, 2008, 09:33:41 AM
With the main page it shows the cool looking new site but it says try it free or some thing so dose this mean we will have to pay ???

After reading the main page again, I could not see the reference.  I believe you must have read wrong.  This is an open source project and by its very definition is free.

I hope this clears up your query.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on June 08, 2008, 09:57:48 AM
With the main page it shows the cool looking new site but it says try it free or some thing so dose this mean we will have to pay ???

After reading the main page again, I could not see the reference.  I believe you must have read wrong.  This is an open source project and by its very definition is free.

I hope this clears up your query.

see http://www.helpcenterlive.com/dru/system/files/homepage.jpg


Title: Re: HCL 3.0.0 Started
Post by: Monty on June 08, 2008, 10:09:36 AM
Ah yes.  I see it on the screenshot.

Still, by definition, open source is free and the other chappie need not concern himself.

Scott, you should change that button to 'Use It Free Now'.  Saves any misunderstandings.


Title: Re: HCL 3.0.0 Started
Post by: jwalpolejr on June 08, 2008, 08:49:29 PM
Monty,

by other chappie are you refering to me?


Title: Re: HCL 3.0.0 Started
Post by: Monty on June 08, 2008, 08:59:14 PM
I meant ChrisR.  Didn't realise he left the initial post I answered.

Sometimes this girly has blonde moments.  lol


Title: Re: HCL 3.0.0 Started
Post by: jwalpolejr on June 08, 2008, 10:16:58 PM
Oh ok.  I was thinking you meant him, but wasn't too sure.  So have you had any issues with Sphider-plus?


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on June 09, 2008, 02:01:45 AM
It's a mockup, I don't think at this stage any thing should be read into layouts.


Title: Re: HCL 3.0.0 Started
Post by: HCL Admin on June 09, 2008, 02:03:24 AM
I've been using or internal SVN for dev, since this next update will be so significant... we'll feed SF svn as we test and confirm the code.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on June 09, 2008, 06:47:30 AM
I've been using or internal SVN for dev, since this next update will be so significant... we'll feed SF svn as we test and confirm the code.

Sounds good i so can not wait to see how the code looks and start testing


Title: Re: HCL 3.0.0 Started
Post by: Adamski on June 27, 2008, 07:12:30 PM
Ability to use one account across multiple sites with client windows customised to the site? So that would probably mean being able to assign a template to a department or customise departments?




Title: Re: HCL 3.0.0 Started
Post by: Adamski on June 27, 2008, 09:37:16 PM
Screen sharing / co browsing.

This might work as a module?


Title: Re: HCL 3.0.0 Started
Post by: jescandell on August 27, 2008, 03:34:20 AM
I think for version 3 we should take a look at what some organizations are already doing such as ChatStat. com:

Remote Access
Translations
VoIP Call Back

Plus other features which can be found on their website, but the biggest difference would have to be the GUI.


Title: Re: HCL 3.0.0 Started
Post by: ChrisR on September 15, 2008, 06:56:25 AM
Hows the status on this as its starting to look like the project died.


Title: Re: HCL 3.0.0 Started
Post by: lvalics on January 06, 2009, 10:54:32 AM
Where can be beta downloaded, also winapp 2. 1. x will work with 3. 0. 0?


Title: Re: HCL 3.0.0 Started
Post by: William.Murray on April 28, 2009, 09:21:32 PM
Ditto.   I'd like to help test if you need another pair of eyes.   Great job on the product thus far.