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Support => Installation Help & Software Support => Topic started by: spsilver on November 30, 2007, 06:10:47 PM



Title: Public and Private canned messages don't work
Post by: spsilver on November 30, 2007, 06:10:47 PM
Hi, I am a new user and was wondering if anyone had suggestions as to why the canned messages won't work for me. They are viewable by the operators and "seem" to work in that the operator can click the send button, but only the operators name (no canned message) appears in the client's chat box.

Also, once I get this working, is it feasible to insert a %%user%% tag in the canned messages to add that personal touch?

Thanks, newby Steve :)


Title: Re: Public and Private canned messages don't work
Post by: spsilver on November 30, 2007, 06:36:39 PM
I changes the messages to public and "all" departments (we only have one anyway) and they seem to work properly now.  :)


Title: Re: Public and Private canned messages don't work
Post by: victor on November 30, 2007, 06:53:31 PM
thanks for feedback, it will help another users


Title: Re: Public and Private canned messages don't work
Post by: pelsner on December 20, 2007, 04:28:39 AM
This is a simple fix in the compile/ directory.  Edit the following file:

%%115^%%1156303852^chat_admin.tpl.php

And replace the 3 instances of "message_js" with "message" (removing the _js)

Presto, canned messages will now work.  I think it was a simple typo :)

Peter Elsner
GKG.NET, INC.


Title: Re: Public and Private canned messages don't work
Post by: HCL Admin on December 27, 2007, 09:26:13 PM
Hmm, double check the chat_admin.tpl in your theme, sounds like there is a typo in it.  Note that ANYTHING in the compiled directory will expire and you'll lose your changes unless you fix the template itself.