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Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on December 10, 2007, 06:24:48 AM

Title: Logged admin expire to fast
Post by: 4GoodSolutions on December 10, 2007, 06:24:48 AM
Hi,

I have noticed that when I login to system as admin so that I can accept chat requests, if no chat sessions is initiated for 10 minutes - chat windows shows offline when clicking on it.

Any idea why? Very annoying.

Regards.
Title: Re: Logged admin expire to fast
Post by: victor on December 11, 2007, 06:41:38 AM
try changing the config.php file:

        // The number of seconds the operator can remain idle until
        // their status changes to offline
        $conf['live_timeout'] = '40';
Title: Re: Logged admin expire to fast
Post by: 4GoodSolutions on December 12, 2007, 08:59:23 AM
try changing the config.php file:

        // The number of seconds the operator can remain idle until
        // their status changes to offline
        $conf['live_timeout'] = '40';


OK, this problems happens BEFORE any chat session is initiated. Will this help?

Regards.
Title: Re: Logged admin expire to fast
Post by: victor on December 12, 2007, 07:32:04 PM
I know, because if the problem happens AFTER any chat session is initiated you must config this:

        // The number of seconds until the chat session times out
        $conf['chat_timeout'] = '60';
Title: Re: Logged admin expire to fast
Post by: HCL Admin on December 27, 2007, 12:20:12 PM
Thank GOD that those configs are going away soon.  Then we can language them and everything else. :)