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Support => Installation Help & Software Support => Topic started by: aznxbandit on December 18, 2007, 02:37:29 AM



Title: Long chat text disappears
Post by: aznxbandit on December 18, 2007, 02:37:29 AM
Hello to all and happy holidays. I am currently using version 2.1.5 on a linux box. One problem we are having is the limitation in the chat text area during chat sessions. When a visitor types more than 100 characters, it does not come through when he/she submits it. The same thing is happening with the operator. Is there a way we can increase the size of the text area?


Title: Re: Long chat text disappears
Post by: HCL Admin on December 27, 2007, 09:21:36 PM
I have a majorly screwed up version that fixes this problem.  Once I locate a nasty bug, I'll release a hotfix for the text size issue.  I'm not sure yet if it's going to become .16 since .16 may not happen, but we'll see.


Title: Re: Long chat text disappears
Post by: aznxbandit on February 13, 2008, 08:44:56 PM
Here's an update. I moved my HCL installation from Linux (Mandriva 2006) to windows and long chat texts no longer are disappearing. I have no time to try to find the root cause of the issue in Linux but if you are experiencing the same issue, this info might help you.

Thanks.


Title: Re: Long chat text disappears
Post by: victor on February 14, 2008, 08:02:56 PM
good to know, thanks for feedback