Help Center Live Community

Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on December 18, 2007, 06:46:40 AM



Title: Wrong encoding in transcripts
Post by: 4GoodSolutions on December 18, 2007, 06:46:40 AM
Hello,

I got an odd problem using v. 2.15.

In transcripts, guest lines shows OK, but operators line returns garbage as     ~

instead of Serbo-Croatian '? ć đ ?' in Latin.

Even for Swedish language it is a mess in transcripts: instead of ? ? ? there is a garbage.

Is this  permanent problem? Can this be fixed somehow?

I have tried with both 'UTF-8' and 'iso-8859-1' in language file but it is the same.

Any hot fix for this maybe?

I would really appriciate some help.


Title: Re: Wrong encoding in transcripts
Post by: HCL Admin on December 27, 2007, 09:22:14 PM
What MySQL version are you using, if it's 4+ what is the table collation?


Title: Re: Wrong encoding in transcripts
Post by: linuxman on November 26, 2010, 06:29:18 PM
I have the same problem , the transcripts from Guest is ok , I can read it , just my transcripts I can read it .
The mysql collation is utf8_unicode_ci  and the MySQL client version: 5. 1. 52 is not 4+ .
When I answer to guest for questions is read ok and on window when I write is readied  ok and source code of the page when I open it with Ctrl+U (Firefox ) is ok , after chat closed I can read the guest transcripts but not my .
In the mysql db I can't read nothing from transcripts .
I change all files tpl encoding and put the line 
<?xml version="1. 0" encoding="utf-8"?> but nothing .
I change the language file encoding from iso to utf-8 and here nothing .
I think if I change the utf8_unicode_ci to utf8_general_ci is work after ? Or I need to change some code in php script ?
Thank you .