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Support => Installation Help & Software Support => Topic started by: pelsner on December 21, 2007, 03:53:24 AM



Title: Sound Problem - Another possible solution
Post by: pelsner on December 21, 2007, 03:53:24 AM
Many people have reported sound problems and some have posted a solution.  For some that solution may have worked but for others it did not.

Here's how I solved the problem.

open mysql db and type the following command:

UPDATE operators SET sounds = '1';

Apparently during the creation of the database and/or operators, the default is to disable the sounds.  All of them had a 0 in that field.  After updating that, sounds worked perfectly...


Peter Elsner
GKG.NET, INC.


Title: Re: Sound Problem - Another possible solution
Post by: HCL Admin on December 27, 2007, 09:27:11 PM
Hmm, they should default the otherway.  I'll have to do some checking and try and track that one down.  Thanks for the good eye.


Title: Re: Sound Problem - Another possible solution
Post by: lvalics on January 02, 2009, 04:41:17 PM
I have the same problem, no sound on operator side when a chat is requested.   Also the tray is not blinking. 

LATER EDIT: From WinApp, must be deactivate and then reactivate the Alert on Chat and then also sound off/on.  then will work.