Title: Live Chat Window Closes after some time
Post by: paceanalytics on December 31, 2007, 07:49:26 AM
1) We are using HCL 2.1.4 for last 6 to 8 months. The installation is simple and easy. The issue I am facing is when a operator starts chatting with a user, the chat window automatically closes after some time (say 1 or 2 hrs). I want to keep it on until operator wants it. Is there any setting, I need to change or need to do so that this problem gets solved.
2) Also In the chat window the timing always starts from 30:00, I want to start from 00:00 where can I make the change to get the desired result.
3) When operator makes a chat request, the users sees the small pop up on his side but it is too small to see where can I make the change so that it can be sizable and user can easily see it?
Thanks in advance.
Title: Re: Live Chat Window Closes after some time
Post by: HCL Admin on January 19, 2008, 02:16:00 PM
Please update to 2.1.5 and see if that helps, there are various timer issues repaired in the newer version that may be affecting 1 and 2. As for 3, edit you initiate chat graphic and make it larger. That should make it more noticable (a nice animated gif would be best! )