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Support => Installation Help & Software Support => Topic started by: 3marc on January 02, 2008, 01:24:24 AM



Title: ALWAYS OFFLINE!
Post by: 3marc on January 02, 2008, 01:24:24 AM
I JUST INSTALLED HCL, ADDED OPERATORS AND DEPARTMENTS. ADDED TO WEBSITE THE GENERATED CODE BUT WHEN I OPEN THE MONITOR WINDOW, I CAN SEE PEOPLE BROWSING MY WEBSITE BUT CAN'T START CHAT AND LIVE SUPPORT IS ALWAYS SHOWING OFFLINE. UNISTALLED AND INSTALLED A FEW TIMES HCL BUT THE PROBLEM REMAINS THE SAME.

I'M USING INTENET EXPLORER 7, JAVA PLUGIN VERSION 1.6.0, LINUX SYSTEM, APACHE SERVER, PHP 4.3.11, MYSQL 4.1.22 AND HELP CENTER LIVE VERSION 2.1.5.

PLEASE HELP!


Title: Re: ALWAYS OFFLINE!
Post by: Phex on January 16, 2008, 09:10:43 AM
look at http://www.helpcenterlive.com/smf/index.php/topic,355.0.html