Help Center Live Community

Support => Installation Help & Software Support => Topic started by: nicotroll on January 15, 2008, 12:36:40 AM



Title: Installation problem
Post by: nicotroll on January 15, 2008, 12:36:40 AM
Hello i have an other problem...
after a crash in my server, hcl bug very very.
so i uninstall hcl and re-create mysql base and all.
I have edited the config.php file and all.
but the installation is impossible.
I have created a ftpaccount restricted to the hcl folder. i send you by Private message the username, password and the adresse.
Ca you connect to this ftp restricted account for install my hcl please??
I send all the informatiosn by private message
Thank you very much
and sorry for my not good english

EDIT: YOU CAN USE THE ENGLISH LANGUAGE FOR INSTALL I CAN CHANGE AFTER


Title: Installation problem
Post by: nicotroll on January 16, 2008, 12:01:19 AM
refresh.
Victor, are you here?
do you have received my personal message?


Title: Installation problem
Post by: victor on January 16, 2008, 06:16:33 PM
hi, I've seen your PM, do you have any update about your issue? what type of issue did you have? did you have any alert message


Title: Installation problem
Post by: nicotroll on January 18, 2008, 12:24:37 AM
in the private message, i've send you the install adresse.
install them, you will can see the probleme ^^
Thank you :)


Title: Re: Installation problem
Post by: victor on January 18, 2008, 06:29:12 PM
Access denied for user 'asd_123'@'localhost' to database 'asd_123'

Please, check permissions to the user you include on your config file.


Title: Re: Installation problem
Post by: nicotroll on January 19, 2008, 03:29:39 AM
what?
I'm sorry i'm not very good.....
why i have to do?
Ho and you don't have a ''chat'' ?
msn or orther?
because i don't like wait for answer ^^
can we speak whit Msn or orther please??
thanK's for you'r Help


Title: Re: Installation problem
Post by: victor on January 20, 2008, 09:49:53 PM
does your hosting provider have any control pannel to manage your hosting account?


Title: Re: Installation problem
Post by: nicotroll on January 21, 2008, 01:49:26 AM
Yes, The Cpanel
Ho and i can go to PhpMyAdmin too


Title: Re: Installation problem
Post by: victor on January 21, 2008, 04:02:35 AM
ok, on SQL section from CPanel assign ALL PERMISSIONS to the database user you are going to use to install HCL


Title: Re: Installation problem
Post by: nicotroll on January 21, 2008, 02:27:35 PM
How i can do that?
Chexk this...

http://zepub.fr/upload/screen-probleme-phpmyadmin.jpg

Thanks,
Nicolas


Title: Re: Installation problem
Post by: victor on January 21, 2008, 03:58:15 PM
it's not on phpMyAdmin, you should go to CPanel and look for MySQL, there you must assign permissions


Title: Re: Installation problem
Post by: nicotroll on January 21, 2008, 10:36:58 PM
All right.
i've change to All permission.
After?


Title: Re: Installation problem
Post by: victor on January 23, 2008, 07:21:17 PM
ok now try to install it again


Title: Re: Installation problem
Post by: nicotroll on January 23, 2008, 11:37:02 PM
in the installation, i have that:

http://www.zepub.fr/upload/screen-hcl.jpg

and after i have the same error....
:'(
go to contenu-msn.com/hcl for view the error
So, i dont know the result if i choose the english language ...


Title: Re: Installation problem
Post by: victor on January 24, 2008, 10:27:45 PM
asi I remember, the last time I visit your website, I changed the files permission

Read this instructions and follow them
http://helpcenterlive.com/dru/node/10

You'll need to set some file permissions