Help Center Live Community

Development => New Feature Discussion => Topic started by: tommyjohn on June 22, 2007, 05:20:22 PM



Title: Initiate Info
Post by: tommyjohn on June 22, 2007, 05:20:22 PM
Add initiate info to the [Info] panel in the monitor panel.

I would like to be able to see when the last time an operator attemted to initiate a chat with them, and also see how many they have accepted, and how many they have declined.


Title: Re: Initiate Info
Post by: HCL Admin on June 22, 2007, 05:23:25 PM
Another good suggestion.  This one would have to wait for 2.2.x as it would involve some changes to the DB (adding a field to track the last initiate request).

One thing here, it would actually be a field, and depending on the theme, it would show or not.


Title: Re: Initiate Info
Post by: tommyjohn on June 22, 2007, 05:30:43 PM
This would certainly prevent spamming the viewers with Initiates when there are several operators online.

It would also save us time when we see the viewer has declined 10/10 initiates, no real point in attempting again.


Title: Re: Initiate Info
Post by: HCL Admin on June 22, 2007, 05:41:35 PM
A definable lockout on an actually declined initiate would be good as well.  This way if they say no, you can't initiate for a specified time, or when they leave and come back as a new visit.