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Support => Installation Help & Software Support => Topic started by: kevinvanw on January 28, 2008, 01:10:48 PM



Title: polls to next operator
Post by: kevinvanw on January 28, 2008, 01:10:48 PM
On my hcl this situation appears...

when operater A does not respond in 60 secs the chat is going to operator B. operator B accepts the chat is started. But the request is still standing on the screen of operator A. when he clicks on accept chat, a second chat is starting. So now the customer is chatting with operator A and B . How can i prevent this. So that when operator B is accepting the chat. The chat request on operator A is deleted.
Think of the confusion situations that are created by this problem.

thx.

kevin


Title: Re: polls to next operator
Post by: victor on January 30, 2008, 07:33:09 PM
which version are you using?


Title: Re: polls to next operator
Post by: kevinvanw on January 31, 2008, 12:40:09 PM
version: 2.1.5


Title: Re: polls to next operator
Post by: victor on February 06, 2008, 07:24:30 PM
does it happens on both Firefox and Internet Explorer? do you have java installed?


Title: Re: polls to next operator
Post by: kevinvanw on February 08, 2008, 11:06:10 AM
Yup i tried it with opera, safari ie 6 and 7 and ff

Java is also installed....

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