Help Center Live Community

Support => Installation Help & Software Support => Topic started by: Depeche on February 01, 2008, 11:46:06 PM



Title: HCL Javavscript Error
Post by: Depeche on February 01, 2008, 11:46:06 PM
Hi,
  I have have a host account and in the fantastico they have Help Center Live. Thats how I found out how cool HCL is. :P I created departments & operators. I assigned operators etc. Than I clicked generate code. So I generate the code and put it on another website. Example HCL is under http://mydomain.com/support. I took the generate code and put it on http://mydomain.com without the /support. When I click it nothing happens. Offline or online. How do I fix this. Or what code do I put in?

EDIT:

Also, when you click it nothing happens. Here is the code when I click it on my browser.

javascript:Live.launch('chat',",")

EDIT AGAIN:
OK I found the issue. It's just FireFox than doesn't work. I tried it in Internet Exploder and it worked. It would be nice if you can get it to work with FireFox.



            Thank's Alot,
                            Depeche,


Title: Re: HCL Javavscript Error
Post by: victor on February 06, 2008, 07:31:37 PM
Hi, It should work on firefox, do you have java installed? what version are you using? if it's not the last one we recommend to install it