Help Center Live Community

Support => Installation Help & Software Support => Topic started by: RB2004 on February 06, 2008, 03:33:56 AM



Title: Cannot Log into Admin Pages
Post by: RB2004 on February 06, 2008, 03:33:56 AM
Hi, just installed Help Centre Live, but whenever i go onto the Admin page it will validate the login credentials but go no further.
I know it is validating them because if i enter incorrect details. It says incorrect username or password. But it wont load up the settings pages. Just seems to reload the login page.

http://support.clickzooka.com/admin/login.php


Title: Re: Cannot Log into Admin Pages
Post by: victor on February 06, 2008, 07:26:17 PM
change the template to Bliss and try to login again to see what happens


Title: Re: Cannot Log into Admin Pages
Post by: RB2004 on February 06, 2008, 09:39:57 PM
Same thing is happening, except now, the admin page loads with errors.
Line 44
Char 1
Code 0

Object expected.


Title: Re: Cannot Log into Admin Pages
Post by: victor on February 07, 2008, 06:43:39 PM
try modifying the Database and adding a new user


Title: Re: Cannot Log into Admin Pages
Post by: RB2004 on February 07, 2008, 07:49:20 PM
Hi, dont really know how adding a new user will resolve the issue, it does validate the credentials.. when incorrect credentials are entered it comes up with a message.. but if anybody can see any problems, here is the record for admin.

  id  username  password  firstname  lastname  email  level  timestamp  autosave  showpic  status  sounds  picture  accepts  declines  accepts_transfer  declines_transfer  accepts_opchat  declines_opchat  initiates  onlinetime 
  1 admin 21232f297a57a5a743894a0e4a801fc3 Default User admin@example.com 0 0 1 0 0 1 [BLOB - 0 Bytes] 0 0 0 0 0 0 0 0


Title: Re: Cannot Log into Admin Pages
Post by: victor on February 14, 2008, 07:14:18 PM
I suggest to create a new user and try to log in with it because I thought the Admin user was corrupted.

Try to check the log on your server, to see if there is any error or missing file.


Title: Re: Cannot Log into Admin Pages
Post by: RB2004 on February 18, 2008, 07:14:53 PM
Hi, I have tried adding new user, with no success.. also checked the log on the server and it only has access logs availiable, which dont seem to show anything wrong.