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Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on February 25, 2008, 01:03:14 PM



Title: Conversation lines disappear during chat
Post by: 4GoodSolutions on February 25, 2008, 01:03:14 PM
Hi,

During chat session, transcription lines disappear, or are jumping up and down and switching places. Also canned messages doesn't work. I'm using v.2.15. Is that something that can be fixed maybe?

I will appriciate your answer.

Thanks.


Title: Re: Conversation lines disappear during chat
Post by: victor on February 25, 2008, 07:32:24 PM
it started happening recently? or since you  have installed HCL?


Title: Re: Conversation lines disappear during chat
Post by: 4GoodSolutions on February 25, 2008, 11:24:10 PM
Hello,

I think recently, after migration to another server. Before that was happening too, but not so much as now. Shall I maybe check some settings in config file or similar?

Thanks.


Title: Re: Conversation lines disappear during chat
Post by: victor on February 26, 2008, 05:49:51 PM
please check that the folder permissions are set correctly
- CHMOD /config.php to 777
- CHMOD /icons/ to 777
- CHMOD /compile/ to 777
- CHMOD /cache/ to 777


Title: Re: Conversation lines disappear during chat
Post by: 4GoodSolutions on February 27, 2008, 10:02:57 AM
OK, I will do that and try now. But is it good idea to have those on 777 from aspect of security?


Title: Re: Conversation lines disappear during chat
Post by: victor on March 07, 2008, 03:51:09 AM
sorry but is needed